Our Services

Get full-cycle web and mobile application maintenance services for your web and mobile apps. From simple support to system monitoring and auditing, we cover everything.

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Software Support

Our experts will help you with software issues of any complexity level, such as standard issue fixing, proactive monitoring, source code issue resolution, application code optimization, new functionality, etc.

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Application Maintenance

We provide complete software maintenance services, including technology consulting, security audit, server management, OS versions update, application licenses check, resources availability & performance control.

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System Monitoring

Our team can monitor your core applications and overall system performance 24x7x365 to ensure maximum uptime. We provide application & server monitoring, event log management, and backup & recovery.

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Application Re-Engineering

Our services are not just limited to mobile app and web development. We revise the current state of a web or mobile application, analyze its performance and possible bugs, and work out improvement plans to ensure better functionality of software products.

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Pre-Support Auditing

We independently audit the software products that are developed by PixelCrayons as well as any other third parties. We provide a document containing a detailed status assessment and recommendations for its enhancement.

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OS & Server Migration

If operational systems and servers do not perform to the utmost, our specialists can migrate the product to another OS or server to improve performance results.

We Cover All Maintenance & Support Challenges

Our web and mobile app maintenance service engineers help you deal with significant and complex maintenance challenges. Besides, our services meet specific challenges that your software faces.

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Corrective Maintenance Services

Our experts can customize, reengineer and enhance your present software solution. Moreover, we can tackle major or minor issues that hamper system functionality.

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Adaptive Maintenance Services

Being a reliable application maintenance services company, we offer adaptive maintenance services in which our team makes sure that your software works stably and reliably in the new, altered environment.

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Scheduled Maintenance Services

Our experts ensure that your entire IT system or application stays updated and in line with the latest technology, ahead of the competition.

3rd Party Application Takeover

PixelCrayons carries out a complete third-party application takeover and maintenance. Here is our complete process of third party application takeover:

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HANDOVER

  • Knowledge transfer from present team to PixelCrayons
  • Architecture & code audit
  • Related documentation auditing
  • Functional and performance testing
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REMEDY ACTIVITIES

  • Bug fixes
  • Performance tuning
  • Missed documentation replenishment
  • Improvements planning
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MAINTENANCE & SUPPORT

  • Online helpdesk and support service
  • Scheduled and on-demand updates
  • Issue tracking and rectification
  • Backup and recovery

Ready To Get Started?

Our software maintenance services can reengineer, enhance, or customize your present solution, tackling minor and major issues that trouble or hamper the system’s performance and functionality. Do you have any projects in mind?

We are a 18+ years old app support and maintenance service provider having 5400+ happy clients in 38+ countries.

Why Choose App Support & Maintenance Services From PixelCrayons?

We offer multiple benefits that make your support and maintenance tasks hassle-free. Here are some reasons to choose us:

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Track progress via easy communication.

Flexible approach for app support & maintenance to suit business needs.

Proactive IT maintenance based on the latest technology.

24×7×365 availability & on-time project delivery.

Experienced support & maintenance engineers.

Choose From Our Hiring Models

With us, you can choose from multiple hiring models that best suit your needs.

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Dedicated Team

Hire an autonomous expert team that, consists of Software Engineers, Quality Analysts, Project Managers and other professionals to deliver efficient and timely technology solutions. Job roles and responsibilities of our experts are discreetly defined for each project, and management is jointly handled by a Scrum Manager and the client’s product owner.

  • Risk-free contracts
  • Hassle-free hiring process
  • No hidden charges
  • Month to month billing
  • Flexibility on team size & expertise
  • White-labelled services available
  • Best fit for Startups, MVPs, and
    Software Development Agencies
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Team Augmentation

Our team augmentation model allows you to select the right set of talent and experience helping you fill the talent gap in your team. The augmented team works as part of your local or distributed team, attends daily meetings, and directly reports to your managers. This hiring model is suitable for businesses and projects of all sizes.

  • Expertise on demand
  • Quick scaling / de-scaling
  • Month-end billing
  • Overcome hiring barriers
  • Direct Reporting
  • Shorter Go-To-Market
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Project Based

Our project-based, fixed-price hiring model is for projects with clearly defined specifications, scope, deliverables, and acceptance criteria. We customize it to cater to small- and mid-sized businesses with documented specifications.

Fixed Price Model:

It is obtained when the project specifications, scope, deliverables, and acceptance criteria are clearly defined, enabling us to evaluate and frame a fixed quote for the project. It best suits the small-mid scale projects having well-documented specifications.

Time Material Model:

It best suits projects with a dynamic scope or complicated business requirements, hindering accurate cost estimation. You pay for the services according to the time spent on the project and get an opportunity to realise the optimum benefits.

Case Studies

All our app support & maintenance projects are covered under the Non-Disclosure Agreement. However, we have permission from some of our clients to showcase their app support & maintenance projects so that you can better understand our work. Have a look at some app support & maintenance case studies:

Fruitful

Fruitful

Fruitful is an online location-based app. The platform is designed to buy the freshest fruits and vegetables in three simple steps. With over a variety of 100 fruits and vegetables, one can buy them with a phone tap.

Get Detailed Information On Application Maintanance & Support Services

Here is our complete guide on Application Maintenance & Support Services that you can consider for your next big project. It helps you learn about the process, get detailed information, and choose the right team for you.

Our Latest Blogs

We at PixelCrayons are passionate about discussing recent technologies and applications. We constantly write blogs and articles associated with the field of technology. So, don't miss our detailed and insightful write-ups. You'll find all our latest blogs and blog updates here:

Frequently Asked Questions

Here are some frequently asked questions about the application support & maintenance team. If you need more information or have other questions, feel free to contact us.

What types of clients have you worked with?

Most of our clients are ISVs, SMEs, digital agencies, and enterprises. We also have software clients in education, finance, healthcare, media, automotive, and retail. Additionally, we serve tech-enabled companies that develop custom software for their business to use internally as a competitive advantage.

What is PixelCrayons's USP as Application Maintenance Support Services Company?

PixelCrayons is a reliable application development and maintenance company in India with 650+ professionals and 18+ years of experience. We have delivered several successful solutions to businesses from different domains. Moreover, our company has helped organizations increase their ROI and brand value globally.

What is your typical process for working with a new client?

An engagement process with PixelCrayons usually follows these steps: Exploratory discussion to identify areas of need and determine if there is a mutually beneficial relationship.

  • Technical discussion
    Sometimes, this is paired with the exploratory meeting. This is where we get into the technical details of what you have and what you are looking for.
  • Qualification call
    This is where we identify the resources you may need for your project. Before this call, we may provide you with resumes for consideration.
  • Documentation
    It is the final step before engagement. Here, we document the relationship by completing a Master Service Agreement (MSA) for the association and a Statement of Work (SOW) for the specific project.

These documents outline the project’s relationship parameters, resources, costs, timeline, and associated dependencies.

Can I test PixelCrayons's Application Maintenance Support Services before committing to long-term engagement?

If you are unsure about your product, your strategy or direction, how many people you will need, or the types of expertise required, PixelCrayons is happy to help you with a free assessment. There is no commitment, and the process will help you clarify critical requirements to complete your project successfully.

Client Success Stories

We are pleased to serve our clients and take great pride in delivering quality services that exceed their expectations. Here is what some of them have to say about us: