Applications Support & Maintenance

The majority of our clients are ISVs, SMEs, digital agencies and enterprises. We also have software clients in education, finance, healthcare, media, automotive and retail. Additionally, we serve tech-enabled companies that develop custom software for their business to use internally, as a competitive advantage.

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An engagement process with PixelCrayons usually follows these steps: Exploratory discussion to identify areas of need, and determine if there is a mutually beneficial relationship. Technical discussion– Sometimes, this is paired with the exploratory discussion. This is where we get into the technical details of what you have and what you are looking for. Qualification call– This is where we identify all of the resources that you may need for your project. Prior to this call, we may provide you with resumes for consideration. Documentation–This is the final step before engagement, where we document the relationship by completing a Master Service Agreement (MSA) for the relationship and a Statement of Work (SOW) for the specific project. In these documents, we outline the relationship parameters, as well as project, resources, costs, timeline and associated dependencies.

Yes, we will provide you a full time dedicated project manager, who will work for your project dedicatedly. Our project manager updates you about your ongoing project on regular basis. You can provide him your valuable feedback.

If you are unsure about your product, your strategy or direction, or how many people you will need or the types of expertise required,PixelCrayons is happy to help you with a free assessment. There is no commitment, and the process will help you clarify key requirements to get your project completed successfully.

Depending on the skillset and volume of the project, we can get started in 2-4 weeks.

In the majority of cases face-to-face meeting is not necessary and most of our web apps are generally completed with contact via telephone, email, or skype only. We place suggested website designs online via, our secure testing server for you to view the work in progress.

Primary software focus is in PHP, .NET, Java, Android, iOS, Xamarin, React Native, Angular, Node, React, Magento, WooCommerce, Shopify, etc. For more technologies, you can visit pixelcrayons.com

No. We discuss with you your website requirements and then price accordingly and once you have placed an order for your website design with us. We work hard so that the outlined price quote is strictly adhered to.

Pricing is created on a project basis or a retainer schedule. Since the resource needs of each company are different, pricing for each project is customized and presented in the SOW. In general, the initial cost for PixelCrayons’ expert resources is higher than hiring a traditional employee, however the benefits include a faster time to learning ramp-up, faster time to software delivery. Other benefits include the flexibility to contract for a part-time or short-term commitment, all of which easily offset the costs. Pricing is typically based on hourly time and expenses, weekly or monthly retainers, or fixed project bids.