PixelCrayonsPixelCrayons
Most Reliable & Professional

Applications Support & Maintenance Services

We are India's most trusted company providing complete application modification, bug fixing, testing, documentation update, problem root cause analysis, and requests resolution & problem detection solutions. Our application maintenance and support services are covered under strict SLA.

Our app maintenance and support services help you improve application quality, lower costs & improve ROI, and resolve complex recurring issues in your app.

Our Services

Get full cycle web and mobile application maintenance services for your web and mobile apps. From simple support to system monitoring and auditing, we cover everything.

  • Software Support

    Our experts will help you with software issues of any complexity level such as standard issue fixing, proactive monitoring, source code issue resolution, application code optimization, new functionality etc.

  • Application Maintenance

    We provide complete software maintenance services including technology consulting, security audit, server management, OS versions update, application licenses check, resources availability & performance control.

  • System Monitoring

    Our team can monitor your core applications and overall system performance 24x7x365 to ensure maximum uptime. We provide application & server monitoring, event log management, and backup & recovery.

  • Application Improvement

    Our engineers revise the current state of an web or mobile application, analyze its performance and possible bugs, and work out improvement plans to ensure better functionality of software products.

  • Pre-Support Auditing

    We independently audit the software products that are developed by PixelCrayons as well as any other third parties. We provide document containing a detailed status assessment and recommendations on its enhancement.

  • Migration of OS & Server

    If operational systems and servers do not perform to the utmost, our specialists can migrate the product to another OS or server in order to improve performance results.

Ready to Get Started?

Our software maintenance services can re-engineer, enhance, or customize your present solution, tackling minor and major issues that trouble or hamper the system performance and functionality. Do you have any project in mind?

We are 16+ year old app support and maintenance service provider having 6800+ happy clients in 38+ countries.

We Cover All Maintenance & Support Challenges

Our web and mobile app maintenance service engineers help you deal with all major and complex maintenance challenges. Our services meet specific challenges that your software faces.

  • 01

    Corrective Maintenance Services

    Our experts can customize, re-engineer and enhance your present software solution. We can tackle all major or minor issues that hamper system functionality.

  • 02

    Adaptive Maintenance Services

    We also offer adaptive maintenance services in which our team makes sure that your software works stably and reliably in the new, altered environment.

  • 03

    Scheduled Maintenance Services

    Our experts make sure that your entire IT system or application stays updated and in-line with the latest technology, ahead of competition.

3rd Party Application Takeover

PixelCrayons carries out complete third party application takeover and maintenance. Here is our complete process of third party application takeover:

  • HANDOVER

  • Knowledge transfer from present team to PixelCrayons

    Architecture & code audit

    Related documentation auditing

    Functional and performance testing

  • Bug fixes

    Performance tuning

    Missed documentation replenishment

    Improvements planning

  • REMEDY ACTIVITIES

  • MAINTENANCE & SUPPORT

  • Online helpdesk and support service

    Scheduled and on-demand updates

    Issue tracking and rectification

    Backup and recovery

Why Choose App Support & Maintenance Services from PixelCrayons?

Our web and mobile app maintenance company offers a host of benefits that make your support and maintenance task hassle-free. Here are some reasons to choose us:

application maintenance and support services
application maintenance and support company

Track progress via Easy Communication

application maintenance and support companies

Flexible approach for app support & maintenance to suit business needs.

software maintenance services

Proactive IT maintenance based on latest technology

application maintenance services

24×7x365 availability & on-time project delivery

software maintenance company

Experienced support & maintenance engineers

Engagement Models

Being a leading software maintenance and support company in India, we provide flexible engagement models to meet diverse business needs.

Our Process

We follow agile and DevOps model to ensure maximum client contentment in app support & maintenance services. Have a look at our process:

  • 1

    Post Your Requirement

  • 2

    Discuss Project Feasibility

  • 3

    Choose Engagement Model

  • 4

    Deploy Team

  • 5

    Sign-Off and Start

Case Studies

All our app support & maintenance projects are covered under Non Disclosure Agreement; however, we have taken permission from some of our clients to showcase their app support & maintenance projects so that you can get a better understanding of our work. Have a look at some app support & maintenance case studies:

View All Case Studies

See What our Customers are Saying...

Our hard work is appreciated by our clients all across the globe. Here are a few testimonials sent by some of our clients:

We were very afraid that there is no agency that will deliver the quality that we were looking for. Pixelcrayons turned out to be a very good solution. Since day one, we were engaging in the product development. At the begining, I thought it's gonna be a very hard road...

Mr. Nilo Quiroz, Wyzchef

I was initially worried about working with them due to different time zones, but, when we started, it was quite flexible & they didn’t bother about the time difference. They are supportive, co-operative, and if there is any issue, they are available to discuss with you...

Mohey Romal, Parcel delivery application

PixelCrayon’s management has been very knowledgeable & flexible with assigning right resources. The developers are skilled, focussed, and professional who have delivered their thoughts on time. Definitely would recommend PixelCrayons and would use them again...

Philip Hamichi, Eurowise

Hi, My Name is Nikhil and I run a website called www.proadviser.com.au and it is essentially an online market place where clients can get quotes from, financially advices, accountant lawyer... I don't really have any issues while working with financially advices, accountant lawyer...

Nikhil, Proadviser

Celler Angels has been using PixelCrayons for about six or seven months and as a virtual company it's extremely important to have deadline met, content delivered, promises kept. Everything that PixelCrayons has delivered so far has been top notch...

Martin Celler, Celler Angels

Hello, I am Bas Buys owner of 'Enter Baby Allant'. I worked on a project with PixelCrayons team India. I am very pleased about corporation. They did a very good job, and delivered exactly what needs to be done and communication is very effective and pleasant...

Bas Buys, Enter Baby Allant

Frequently Asked Questions

Here are some questions that are frequently asked by our clients related to application support & maintenance team. If you need more information or have any any other question, feel free to contact us

What types of clients have you worked with?

The majority of our clients are ISVs, SMEs, digital agencies and enterprises. We also have software clients in education, finance, healthcare, media, automotive and retail. Additionally, we serve tech-enabled companies that develop custom software for their business to use internally, as a competitive advantage.

What differentiates PixelCrayons from its competitors?

This pointer not syncing with FAQ question We train our community members to provide excellent experience to deliver better software every time.

What is your typical process for working with a new client?

An engagement process with PixelCrayons usually follows these steps: Exploratory discussion to identify areas of need, and determine if there is a mutually beneficial relationship. Technical discussion– Sometimes, this is paired with the exploratory discussion. This is where we get into the technical details of what you have and what you are looking for. Qualification call– This is where we identify all of the resources that you may need for your project. Prior to this call, we may provide you with resumes for consideration. Documentation–This is the final step before engagement, where we document the relationship by completing a Master Service Agreement (MSA) for the relationship and a Statement of Work (SOW) for the specific project. In these documents, we outline the relationship parameters, as well as project, resources, costs, timeline and associated dependencies.

Will I be having a full time dedicated project manager?

Yes, we will provide you a full time dedicated project manager, who will work for your project dedicatedly. Our project manager updates you about your ongoing project on regular basis. You can provide him your valuable feedback.

What things should I take into consideration before engaging with PixelCrayons?

If you are unsure about your product, your strategy or direction, or how many people you will need or the types of expertise required,PixelCrayons is happy to help you with a free assessment. There is no commitment, and the process will help you clarify key requirements to get your project completed successfully.

What lead time is typically needed for different types of engagements before it can start?

Depending on the skillset and volume of the project, we can get started in 2-4 weeks.

Will I need to have face-to-face meeting to begin the project?

In the majority of cases face-to-face meeting is not necessary and most of our web apps are generally completed with contact via telephone, email, or Skype only. We place suggested website designs online via, our secure testing server for you to view the work in progress.

What frameworks and methodologies do you use in your application maintenance practices?

Primary software focus is in PHP, .NET, Java, Android, iOS, Xamarin, React Native, Angular, Node, React, Magento, WooCommerce, Shopify, etc. For more technologies, you can visit pixelcrayons.com

Is there any hidden cost?

No. We discuss with you your website requirements and then price accordingly and once you have placed an order for your website design with us. We work hard so that the outlined price quote is strictly adhered to.

How do you price your services?

Pricing is created on a project basis or a retainer schedule. Since the resource needs of each company are different, pricing for each project is customized and presented in the SOW. In general, the initial cost for PixelCrayons’ expert resources is higher than hiring a traditional employee, however the benefits include a faster time to learning ramp-up, faster time to software delivery. Other benefits include the flexibility to contract for a part-time or short-term commitment, all of which easily offset the costs. Pricing is typically based on hourly time and expenses, weekly or monthly retainers, or fixed project bids.

Contact Us

Guaranteed response within 1 business day. No obligation quote

Phone:

  • +1 404 857 1565
  • +91 888-210-8080
  • +44 1923-606-162
  • +61 2-8015-5687