Application Maintenance & Support

Get affordable & reliable post-delivery application maintenance & support services covered under strict SLA. Let our experts manage your applications so you can focus on running and growing your business.

Full Cycle Services

We provide all-round support– from software assessment & consulting to 24x7x365 IT system maintenance.

In Depth Technology Expertise

Our knowledge of latest technology ensures maximum uptime of apps and its compliance with industry standards.

Experienced Team

With 450+ full time employees having 4+ years of average experience, we can solve the most difficult software issues.

Flexible Pricing

We offer various pricing options to choose from. You can pay only for the specific services as per your need.

97%+ Client Retention
12+ Years Experience
%+ On Time Delivery
% CAGR over past 3 years

We Cover All Maintenance & Support Challenges

Our maintenance and support engineers help you deal with all major and complex maintenance challenges. Our services meet specific challenges that your software faces:

Corrective Maintenance Services

Our experts can customize, re-engineer and enhance your present software solution. We can tackle all major or minor issues that hamper system performance and functionality.

Adaptive Maintenance Services

We also offer adaptive maintenance services in which our team make sure that your software work stably and reliably in the new, altered environment.

Scheduled Maintenance Services

Our experts make sure that your entire IT system or application stays updated and in-line with the latest technology, ahead of competition.

Our Services

Software Support

Our experts will help you with software issues of any complexity level such as standard issue fixing, proactive monitoring, source code issue resolution, application code optimization, new functionality realization, etc.

Application Maintenance

We provide complete maintenance services including technology consulting, security audit, server management, OS versions update, application licenses check, resources availability & performance control,

System Monitoring

Our team can monitor your core applications and overall system performance 24x7x365 to ensure maximum uptime. We provide application & server monitoring, event log management, and backup & recovery.

Application Improvement

Our engineers revise the current state of an web or mobile application, analyze its performance and possible bugs, and work out improvement plans to ensure better functionality of software products.

Pre-Support Auditing

We independently audit the software products that are developed by Pixel Crayons as well as any other third parties. We provide document containing a detailed status assessment and recommendations on its enhancement.

DevOps Solutions

Our experts also provide DevOps solutions and automate the process of software delivery and infrastructure changes. It makes the whole process of development, testing and maintenance secure and rapid.

3rd Party Application Takeover

PixelCrayons carries out complete third party application takeover and maintenance. Here is our completed process of third party application takeover:

Handover
  • Knowledge transfer from present team to PixelCrayons
  • Architecture & code audit
  • Related documentation auditing
  • Functional and performance testing
Remedy Activities
  • Bug fixes
  • Performance tuning
  • Missed documentation replenishment
  • Improvements planning
Maintenance & Support
  • Online helpdesk and support service
  • Scheduled and on-demand updates
  • Issue tracking and cause removal
  • Backup and recovery

Advantages of Application maintenance & support

PixelCrayons offers a host of benefits that make your support and maintenance task hasslefree. Here are some of our USPs:

Experienced maintenance & support engineers

Proactive IT maintenance based on latest technology

Get trust of a brand which has developed 10000+ applications

450+ full time employees with 4+ average experience

24×7x 365 availability & on-time project delivery

Track progress via Easy Communication

Applications Support & Maintenance

Case Studies

All our projects are covered under Non Disclosure Agreement; however, we have taken permission from some of our clients to showcase their projects so that you can get a better understanding of our work. Have a look at some case studies.

Work Samples

ProAdviser is an online community which provides a platform for customers to get professional advice related to finance, accounting and law by hiring professional advisers on the website. Once a client submits a request with complete details, it is forwarded to 5 different advisors (based on algorithm and the type of advisor needed). Advisers are notified, who can then contact the clients with the appropriate advise. ProAdviser also lets clients view the complete profile of the adviser they are going to hire for their requirements.

PixelCrayons
Work Samples

Eatigo - Yield calender calculation for deals & discounts, Multilingual website. Eatigo is Thailand and Singapore's leading dining deal and online restaurant reservation portal offering real-time deals of up to 50% off the whole food bill for every restaurant, every day! Eatigo users never pay the full price whether its a romantic dinner with your partner, a business lunch, an evening with friends or just a quick bite when you are out in town. It provides users with a wide selection of local and International restaurants covering a range of cuisines all at the best discounts, at all times.

PixelCrayons
Work Samples

Denteez is a social media platform which is dedicated to only dental patients and doctors. This is the mix of some of the best features of Facebook like Post, Comments, Image Cropping, Friend Requests etc. & Linkedin features like creating your company profile or your own Profile. We made this PHP based website which enhances the engagement of the entire pool of people. Inclusion of Live Chat[ Audio, Video,Text] makes these features even better, for touching base with the experts.

PixelCrayons
Work Samples

Invoicera is an online invoicing software meant for freelancers, small businesses and enterprises. It is a web app that has got multiple features like invoicing, estimate, time tracking, project management and expense management. The best part of application is customization of invoice that allows a client to send customized invoices as per their requirement. The application was carefully developed in PHP keeping the numerous funtionalities into consideration.

PixelCrayons
Work Samples

Blue Sky - We did the MVNO API Integration on this project. The user can register using their SIMK, can see all the Transaction history for their SIM, Can Do the Topup, Addons, Change their Plan etc. It provides telecom services like wireless PCS/mobile (Prepaid & Postpaid), roaming for mobile handsets, accessories, computers and tech gadgets. The company also provides Prepaid WiFi access at 20 different Hotspots island wide (American Samoa) Broadband Internet for the home or business. We built the website using PHP and ensured all the business features were highlighted on the website.

PixelCrayons
Work Samples

Activity Rocket helps parents in finding the best classes, camps and athletic activities for their kids. Search & book tuitions and comparison of classes are some of the highlighted features of this website. The service providers too can register their service, along with all the details. The platform was buiilt in PHP and we ensured that whole process was engaging and easy for the users.

PixelCrayons
Some of our clients

Still not convinced? See what our customers are saying...

PixelCrayons has an excellent team with good communication skills. They are patient and diligent

Martins Fidelis

This was our first time working with the team at PixelCrayons. They are indeed very responsive and helpful - thanks for the help.

Simon O'Dwyer
 
 

Why Choose PixelCrayons

  •   Dedicated Account Manager
  •   Experienced team
  •   First time right
  •   World Class Service
  •   Price Match Guarantee
  •   Processes & Tools

Some of Our Key Facts

  4800+ Happy Clients

  11,500+Projects Done

  38+countries

  12+Years Experience

Awards & Accreditation

Awards & Accreditation Awards & Accreditation Awards & Accreditation Awards & Accreditation
Awards & Accreditation Awards & Accreditation Awards & Accreditation Awards & Accreditation