We are India's most trusted company providing complete application modification, bug fixing, testing, documentation update, problem root cause analysis, and requests resolution & problem detection solutions. Our application maintenance and support services are covered under a strict SLA.
We at PixelCrayons offer impeccable app maintenance and support services that help you improve application quality, lower costs & improve ROI, and resolve complex recurring issues in your app.
Our application support and maintenance services are directed at guaranteeing that your apps are highly reliable, available, and stay related to existing business needs.
Save up to 50% of Cost on hiring in-house resources.
Get the opportunity to work with the top 1% app maintenance and support team.
Get a pool of expertise having various skill sets of several technologies.
Get best-fit resources, project management guidance, & perfect QA strategy.
Get future-ready projects built by utilizing the latest tools & technologies.
Get innovation & tactical solutions on your project given by our R&D team.
Enhance productivity & remove human mistakes by automating your business methods.
Build a comprehensive digital ecosystem with the most advanced technologies, such as cloud, AI, RPA, and more.
Now spend more time on your core tasks & less on in-house resources & varied costs.
We sign strict non-disclosure agreements & IPR with our esteemed clients. However, some clients came forward to appreciate our hard work by providing video and textual testimonials for our work. Here are a few testimonials sent by some of our esteemed clients from across the globe:
We were very afraid that there is no agency that will deliver the quality that we were looking for. Pixelcrayons turned out to be a very good solution. Since day one, we were engaging in the product development. At the begining, I thought it's gonna be a very hard road...
PixelCrayon’s management has been very knowledgeable & flexible with assigning right resources. The developers are skilled, focussed, and professional who have delivered their thoughts on time. Definitely would recommend PixelCrayons and would use them again...
Hi, My Name is Nikhil and I run a website called www.proadviser.com.au and it is essentially an online market place where clients can get quotes from, financially advices, accountant lawyer... I don't really have any issues while working with financially advices, accountant lawyer...
Celler Angels has been using PixelCrayons for about six or seven months and as a virtual company it's extremely important to have deadline met, content delivered, promises kept. Everything that PixelCrayons has delivered so far has been top notch...
Hello, I am Bas Buys owner of 'Enter Baby Allant'. I worked on a project with PixelCrayons team India. I am very pleased about corporation. They did a very good job, and delivered exactly what needs to be done and communication is very effective and pleasant...
We are one of the leading application maintenance and support service companies with over 17+ years of experience and dedicated 500+ professionals. We are being trusted by thousands of businesses across the globe. Here are some services you can choose from us:
We are backed by an expert team for your simple as well as complex app modernization project. Our team is capable of delivering advanced solutions for your business.
Do you need additional software testing talent to boost your software support & maintenance project? Get India’s top 1% engineers who can fully integrate with your existing team.
Outsource software support and maintenance to India’s top firm, which has a track record of providing out-of-box solutions to thousands of businesses across the globe.
Get full-cycle web and mobile application maintenance services for your web and mobile apps. From simple support to system monitoring and auditing, we cover everything.
Our experts will help you with software issues of any complexity level, such as standard issue fixing, proactive monitoring, source code issue resolution, application code optimization, new functionality, etc.
We provide complete software maintenance services, including technology consulting, security audit, server management, OS versions update, application licenses check, resources availability & performance control.
Our team can monitor your core applications and overall system performance 24x7x365 to ensure maximum uptime. We provide application & server monitoring, event log management, and backup & recovery.
Our services are not just limited to mobile app and web development. We revise the current state of a web or mobile application, analyze its performance and possible bugs, and work out improvement plans to ensure better functionality of software products.
We independently audit the software products that are developed by PixelCrayons as well as any other third parties. We provide a document containing a detailed status assessment and recommendations on its enhancement.
If operational systems and servers do not perform to the utmost, our specialists can migrate the product to another OS or server in order to improve performance results.
Our software maintenance services can reengineer, enhance, or customize your present solution, tackling minor and major issues that trouble or hamper the system's performance and functionality. Do you have any projects in mind?
We are a 17+ years old app support and maintenance service provider having 6800+ happy clients in 38+ countries.
Our web and mobile app maintenance service engineers help you deal with all significant and complex maintenance challenges. Besides, our services meet specific challenges that your software faces.
Our experts can customize, re-engineer and enhance your present software solution. Moreover, we can tackle all major or minor issues that hamper system functionality.
Being a reliable application maintenance services company, we offer adaptive maintenance services in which our team makes sure that your software works stably and reliably in the new, altered environment.
Our experts make sure that your entire IT system or application stays updated and in line with the latest technology, ahead of the competition.
PixelCrayons carries out a complete third-party application takeover and maintenance. Here is our complete process of third party application takeover:
Knowledge transfer from present team to PixelCrayons
Architecture & code audit
Related documentation auditing
Functional and performance testing
Bug fixes
Performance tuning
Missed documentation replenishment
Improvements planning
Online helpdesk and support service
Scheduled and on-demand updates
Issue tracking and rectification
Backup and recovery
Our web and mobile app maintenance company offers a host of benefits that make your support and maintenance task hassle-free. Here are some reasons to choose us:
Track progress via Easy Communication
Flexible approach for app support & maintenance to suit business needs.
Proactive IT maintenance based on the latest technology.
24×7x365 availability & on-time project delivery
Experienced support & maintenance engineers
Being a leading software maintenance and support company in India, we provide flexible engagement models to meet diverse business needs.
If your website development project needs dedicated attention, you can ask for dedicated Applications Support & Maintenance teams. It’s also known as a pay-as-you-go monthly rolling contract.
If your Applications Support & Maintenance project has a limited budget and requires some flexibility against any future changes, you can ask for controlled agile engagement.
If your Applications Support & Maintenance project is undefined and needs ongoing work, you can ask for hourly engagement. It is also known as a pay-as-you-go hour-wise rolling contract.
We follow the agile and DevOps model to ensure maximum client contentment in application development and maintenance services. Have a look at our process:
Define your project’s scope with our Industry Experts
Select candidates for the screening process.
Take interview of selected candidates
Initiate project on-boarding & assign tasks
All our app support & maintenance projects are covered under the Non-Disclosure Agreement. However, we have taken permission from some of our clients to showcase their app support & maintenance projects so that you can get a better understanding of our work. Have a look at some app support & maintenance case studies:
Here are some questions frequently asked by our clients related to the application support & maintenance team. If you need more information or have any other questions, feel free to contact us.
The majority of our clients are ISVs, SMEs, digital agencies, and enterprises. We also have software clients in education, finance, healthcare, media, automotive, and retail. Additionally, we serve tech-enabled companies that develop custom software for their business to use internally as a competitive advantage.
PixelCrayons is a reliable application development and maintenance company in India with 500+ professionals and 17+ years of experience. We have delivered several successful solutions to businesses from different domains. Moreover, our company has helped organizations increase their ROI and brand value globally.
An engagement process with PixelCrayons usually follows these steps: Exploratory discussion to identify areas of need and determine if there is a mutually beneficial relationship.
Technical discussion:
Sometimes, this is paired with the exploratory meeting. This is where we get into the technical details of what you have and what you are looking for.
Qualification call:
This is where we identify all of the resources that you may need for your project. Before this call, we may provide you with resumes for consideration.
Documentation
This is the final step before engagement. Here, we document the relationship by completing a Master Service Agreement (MSA) for the association and a Statement of Work (SOW) for the specific project.
These documents outline the relationship parameters and project, resources, costs, timeline, and associated dependencies.
If you are unsure about your product, your strategy or direction, or how many people you will need, or the types of expertise required, PixelCrayons is happy to help you with a free assessment. There is no commitment, and the process will help you clarify critical requirements to complete your project successfully.
The primary software focus is in PHP, .NET, Java, Android, iOS, Xamarin, React Native, Angular, Node, React, Magento, WooCommerce, Shopify, etc. For more technologies, you can visit pixelcrayons.com.
Pricing is created on a project basis or a retainer schedule. Since the resource needs of each company are different, pricing for each project is customized and presented in the SOW. In general, the initial cost for PixelCrayons’ expert resources is higher than hiring a traditional employee.
But, the benefits include a faster time to learning ramp-up, speedier time to software delivery. Other benefits include the flexibility to contract for a part-time or short-term commitment, which easily offset the costs. Pricing is typically based on hourly time and expenses, weekly or monthly retainers, or fixed project bids.
Maintenance services may be classified into below categories:
1) Support Services
2) Production Environment Support Services
3) Application Maintenance & Enhancement
4) System enhancement services
5) Database Management
6) Hardware support services.
The primary purpose of support service is to ensure the availability of the application and its data for its users at any given time, even in cases of planned or unplanned system failures. The support provided may be proactive (for example: providing a systematic plan of preventive maintenance) or reactive (responding to user-end issues as and when they occur).