Applications Support & Maintenance

Get affordable & reliable post-delivery application support & maintenance services covered under strict SLA. Let our experts manage your web and mobile applications so you can focus on running and growing your business.

Our Support & Maintenance Services

Get full cycle support and manitanice solutions for your web and mobile apps. From simple support to system monitoring and auditing, we cover everything.

Software Support

Our experts will help you with software issues of any complexity level such as standard issue fixing, proactive monitoring, source code issue resolution, application code optimization, new functionality realization, etc.

Application Maintenance

We provide complete maintenance services including technology consulting, security audit, server management, OS versions update, application licenses check, resources availability & performance control.

System Monitoring

Our team can monitor your core applications and overall system performance 24x7x365 to ensure maximum uptime. We provide application & server monitoring, event log management, and backup & recovery.

Application Improvement

Our engineers revise the current state of an web or mobile application, analyze its performance and possible bugs, and work out improvement plans to ensure better functionality of software products.

Pre-Support Auditing

We independently audit the software products that are developed by PixelCrayons as well as any other third parties. We provide document containing a detailed status assessment and recommendations on its enhancement.

Migration of OS & Server

If operational systems and servers do not perform to the utmost, our specialists can migrate the product to another OS or server in order to improve performance results.

We Cover All Maintenance & Support Challenges

Our maintenance and support engineers help you deal with all major and complex maintenance challenges. Our services meet specific challenges that your software faces:

Corrective Maintenance
Services

Our experts can customize, re-engineer and enhance your present software solution. We can tackle all major or minor issues that hamper system functionality.

Adaptive Maintenance
Services

We also offer adaptive maintenance services in which our team make sure that your software work stably and reliably in the new, altered environment.

Scheduled Maintenance
Services

Our experts make sure that your entire IT system or application stays updated and in-line with the latest technology, ahead of competition.

3rd Party Application Takeover

PixelCrayons carries out complete third party application takeover and maintenance. Here is our completed process of third party application takeover:

Handover

  • Knowledge transfer from present team to PixelCrayons
  • Architecture & code audit
  • Related documentation auditing
  • Functional and performance testing

Remedy Activities

  • Bug fixes
  • Performance tuning
  • Missed documentation replenishment
  • Improvements planning

Maintenance & Support

  • Online helpdesk and support service
  • Scheduled and on-demand updates
  • Issue tracking and cause removal
  • Backup and recovery

Why Choose Support & Maintenance from PixelCrayons?

PixelCrayons offers a host of benefits that make your support and maintenance task hasslefree. Here are some of our USPs:

  • Experienced support &
    maintenance engineers
  • Proactive IT maintenance based
    on latest technology
  • Get trust of a brand which has
    developed 10000+ applications
  • 450+ full time employees with
    4+ average experience
  • 24×7x 365 availability &
    on-time project delivery
  • Track progress via Easy
    Communication

Our Support & Maintenance Process

We follow agile app development process in order to ensure timely delivery to our clients. Here is the complete process:

1

REQUIREMENT GATHERING

You (the client) contact us and share your project requirement with us. Then, our experts will review your project and contact you within 24 hours.

2

CHOOSE ENGAGEMENT MODELS & TIMELINES

Based on the project, our experts suggest you the best engagement model, estimated timelines and cost for project development.

3

PROJECT INITIATION & DELIVERY

As per engagement model, project is allocated to an expert team, and after robust quality analysis our project manager delivers project as per timeline.

Case Studies

All our projects are covered under Non Disclosure Agreement; however, we have taken permission from some of our clients to showcase their projects so that you can get a better understanding of our work. Have a look at some case studies:

application maintenance and support services, application maintenance and support company

Pizza Hut

The new Pizza Hut Singapore Delivery app brings you an easier and faster food delivery experience. .....

 application maintenance and support companies, software maintenance services

Tafoos

Tafoos is an online restaurant where you can order food and get it delivered at your doorstep.

application maintenance services, software maintenance company, software support company

Book Exchange Place

BookExchangePlace offers you an opportunity to sell your textbook direct to other students, allowing you to get the market price for it.

software support services, application support company, application support services

Shopping & Home Delivery Portal

In today’s busy world, it’s always a time consuming task to go to different stores and shop desired products.

See What our Customer are Saying...

Our hard work is appreciated by our clients all across the globe. Here are a few testimonials sent by some of our clients:

Hi, My Name is Nikhil and I run a website called www.proadviser.com.au and it is essentially an online market place where clients can get quotes from, financially advices, accountant lawyer...I don't really have any issues while working with PixelCrayons.

Nikhil, Proadviser

The Compelling Image project was complicated and required much time and attention. I was happy to work with Project manager as she was very competent and timely attentive to project needs.

David Bathgate

Hi, My Name is Nikhil and I run a website called www.proadviser.com.au and it is essentially an online market place where clients can get quotes from, financially advices, accountant lawyer...I don't really have any issues while working with PixelCrayons.

Nikhil, Proadviser

The Compelling Image project was complicated and required much time and attention. I was happy to work with Project manager as she was very competent and timely attentive to project needs.

David Bathgate

Frequently Asked Questions

Here are some questions that are frequently asked by our clients. If you need more information or have any any other question, feel free to contact us.

What types of clients have you worked with?

The majority of our clients are ISVs, SMEs, digital agencies and enterprises. We also have software clients in education, finance, healthcare, media, automotive and retail. Additionally, we serve tech-enabled companies that develop custom software for their business to use internally, as a competitive advantage.

What differentiates PixelCrayons from competitors?

Our people and processes. Veracity has a robust recruiting process that filters for software development and leadership skills (IQ), as well as emotional intelligence (EQ) skills, and the commitment to get things done (PQ). We train our community members to provide excellent experience to deliver better software every time.

What is your typical process for working with a new client?

An engagement process with Veracity usually follows these steps: Exploratory discussion to identify areas of need, and determine if there is a mutually beneficial relationship. Technical discussion– Sometimes, this is paired with the exploratory discussion. This is where we get into the technical details of what you have and what you are looking for. Qualification call– This is where we identify all of the resources that you may need for your project. Prior to this call, we may provide you with resumes for consideration. Documentation–This is the final step before engagement, where we document the relationship by completing a Master Service Agreement (MSA) for the relationship and a Statement of Work (SOW) for the specific project. In these documents, we outline the relationship parameters, as well as project, resources, costs, timeline and associated dependencies.

Will I be having a full time dedicated project manager?

Yes, we will provide you a full time dedicated project manager, who will work for your project dedicatedly. Our project manager updates you about your ongoing project on regular basis. You can provide him your valuable feedback.

What things should I take into consideration before engaging with PixelCrayons?

If you are unsure about your product, your strategy or direction, or how many people you will need or the types of expertise required, Veracity is happy to help you with a free assessment. There is no commitment, and the process will help you clarify key requirements to get your project completed successfully.

What lead time is typically needed for different types of engagements before it can start?

Depending on the skillset and volume of the project, we can get started in 2-4 weeks.

Will I need to have face-to-face meeting to begin the project?

In the majority of cases face-to-face meeting is not necessary and most of our web apps are generally completed with contact via telephone, email, or skype only. We place suggested website designs online via, our secure testing server for you to view the work in progress.

What frameworks and methodologies do you use in your consulting practices?

Primary software focus is in PHP, .NET, Java, Android, iOS, Xamarin, React Native, Angular, Node, React, Magento, WooCommerce, Shopify, etc. For more technologies, you can visit pixelcrayons.com

Is there any hidden cost?

No. We discuss with you your website requirements and then price accordingly and once you have placed an order for your website design with us. We work hard so that the outlined price quote is strictly adhered to.

How do you price your services?

Pricing is created on a project basis or a retainer schedule. Since the resource needs of each company are different, pricing for each project is customized and presented in the SOW. In general, the initial cost for Veracity’s expert resources is higher than hiring a traditional employee, however the benefits include a faster time to learning ramp-up, faster time to software delivery. Other benefits include the flexibility to contract for a part-time or short-term commitment, all of which easily offset the costs. Pricing is typically based on hourly time and expenses, weekly or monthly retainers, or fixed project bids.

Contact Us

Guaranteed response within 1 business day. No obligation quote

Address:

F2, Udyog Nagar,New Delhi - 110041 (INDIA)

Copyright © 2004 - 2018 PixelCrayons, All rights

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4.9 out of 5.0   for   Web / Mobile App Development   by   4400 clients on over 10800+ projects.