90% Faster Operations and Real-Time Control for 24Karat

Project Type

The project involved building a centralized ERP-like platform to unify 40+ branches of 24Karat Gold Pvt. Ltd. across Delhi NCR. It digitized branch operations, CRM, HR, billing, gold evaluation, and compliance, enabling secure, real-time oversight with scalable architecture.

Key Challenges

• Manual billing, shift-close reports, and no real-time sync.
• Lack of IP-based access control and audit tracking.
• No centralized CRM or HR workflows for multi-branch operations.
• Disorganized dashboards with overlapping roles.
• Manual compliance checks and difficulty generating regulatory reports.

Proposition & Solution

• Delivered a custom ERP platform for 40+ branches.
• Introduced role-based access with IP restrictions and audit logs.
• Integrated WhatsApp & IVR APIs for instant customer engagement.
• Developed custom billing, HR, ticketing, and gold evaluation modules.
• Automated compliance checks and background reporting jobs.
• Scalable backend to support branch growth and secure data flows.

Our Development Process

• The Discovery Phase- Assessed branch inefficiencies, manual workflows, and compliance gaps to shape ERP goals.
• The Execution Phase- Built modular ERP covering operations, CRM, HR, gold valuation, and automated reporting with external API integrations.
• Sprint Base Project Delivery- Agile iterations aligned with branch requirements, ensuring flexibility in adoption.
• The Deployment Phase- Rolled out centralized dashboards, real-time monitoring, impersonation tools, and automated compliance workflows across all branches.

Results & Benefits

40+ branches unified under a single platform. 90% reduction in manual errors. 50% faster billing and reporting turnaround. 100% CRM coverage for all customer transactions. 3x improvement in permission control. Increased compliance and audit readiness. Boosted trust via real-time gold evaluation and automated customer notifications.