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Ecommerce Website Development: A Complete Guide

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Ecommerce Website Development Overview

“Ecommerce isn’t the cherry on the cake, it’s the new cake”-Jean-Paul Ago CEO L’Oreal

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E-Commerce has gained huge popularity in the past few years. It is changing the way consumers shop on the web with its multiple features and benefits. Due to this reason, businesses have transformed their marketing strategies by investing a large amount of money in e-commerce websites that help them reach a large number of customers.

E-commerce has brought a new revolution in the business sector. Customers are more attracted to the brands which provide the best offers and discounts, free shipping, etc. Today, in this guide, I will try to resolve all your queries related to eCommerce development, along with the need of outsourcing to an eCommerce development company.

eCommerce Market Today

The worldwide eCommerce market is predicted to total $4.89 trillion in 2021. Besides, it will continue to grow over the upcoming years, showing a lucrative alternative for online retailers.

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• By 2023, retail eCommerce trades in Asia-Pacific are supposed to be higher than in the rest of the world. Did you ask why? This is because-

  • (1) Fast urbanization and technological progressions.
  • (2) Over 85% of middle-class growth is living in APAC.
  • (3) A host of private and government-led initiatives in China.
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6 Key Steps of eCommerce Development

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Step 1 : Begin with determining your eCommerce website model. Identify which type is perfect for your business.

This will help you to know what type of eCommerce development is ideal for your business. The factors that are related to it are,

  • • Are you selling products or services?
  • • Do you want to sell both?
  • • How much time do you require to accomplish your tasks in a day?

This is how you can categorize eCommerce in three variations:

B2B Ecommerce Platforms: Does your website involve business-to-business (B2B) transactions, like purchasing and selling products and services among businesses? If yes, then this type is ideal for you. You can offer customized websites for different kinds of customers having different needs and budgets!

Examples of B2B: Alibaba Business Network, Google Base Pro, Miva Merchant.

B2B Ecommerce Platforms: Does your website involve business-to-business (B2B) transactions, like purchasing and selling products and services among businesses? If yes, then this type is ideal for you. You can offer customized websites for different kinds of customers having different needs and budgets!

C2C Ecommerce Stores: Is your product specially tweaked to serve the needs of individual consumers? If yes, then you need a C2C online store. This type is suitable for those businesses that operate from home and also serve very particular consumer segments.

Examples of C2C: Etsy, Snapdeal, eBay, Bonanza.

B2C Online Stores:Here, the target audience is mainly composed of individual consumers for whom an eCommerce website can be a source of great entertainment! Business to business (B2B) websites are created for large-scale transactions among different companies through online mediums. They are best suited for professional business owners.

Examples of B2B: Alibaba, FreightCenter, Amazon Supply.

Step 2- Prepare all the mandatory or essential data before jumping to execution.

A goal without a plan is just a wish-Antoine de Saint-Exupér

Even if you are making your very first Ecommerce website, it’s not that easy to implement it without having proper knowledge about the essential data you need before you go ahead with developing an eCommerce website.

Before starting your development phase, it’s advisable to gather all the vital data that can help make your website a success. All these mandatory data will make the whole process of creating an Ecommerce Website easier and more efficient. Here we will look at those essential data points and concisely understand their importance.

Business Objectives

Know your Business Objectives (BE’s) to clarify your business objectives, what kind of company you want to be, and where you want to go. Once you know these basics, it is easy to formulate strategies for each one; knowing what you want (or don’t want) will help you create a good strategy but will help you make better decisions along the way because they are based on sound business reasons.
You should focus first on creating systems that solve problems that affect your ability to achieve your BE’s. Examples of BE’s may include:
  • •Growing my customer base 10% per year.
  • • Increasing revenue by 20% per year.
  • • Being number 1 in our market/category/city/state/country within 5 years.
  • • Getting 5 letters of reference from satisfied customers every month).
It is essential to keep any BE constantly visible so everyone knows why they are working so hard.

Competitor Analysis

Preparing a competitor analysis is essential to get success in your business. For starting any business, you must know about your competitors. It helps you understand your market in a better way. Many tools can help you find out about your competitors, like SEMrush, Ahrefs, Spyfu, etc.
Also, there are many free web-based sources available to research companies or websites. Most of them provide excellent analysis and suggestions, while some do not give correct information at all. So it is always suggested to verify their information from trusted sources before deciding on your next steps.

Budget Estimation

To make a proper business plan for your e-commerce website, you should be well aware of your startup cost. For example, you need to estimate how much money will be required for initial investments and product inventory.
This concept is that if you have a fixed budget, it can help you make a perfect plan and manage your finances effectively. When you are all set with estimation, it’s better to check possible financing methods so that your hard-earned capital gets utilized effectively.
You might also get some funding from investors or venture capitalists, but it is necessary to analyze their proposals before signing any document. Though investing big amounts initially will not be advised due to risks associated with unknown markets, at least you need enough capital for a few months because it takes time to get a store running at full speed.

Step 3- Pick an extremely suitable platform for developing your eCommerce store.

Developing an eCommerce website can be a challenging task, especially when there are so many platforms to choose from. It would be fantastic if you select your eCommerce platform by focusing on these factors-

  • The cost of the builder suits entirely with your budget.
  • Payment convenience for your users.
  • The effortlessness of integration with additional tools and plugins to operate your business.
  • SEO-friendliness to rank your store in the search outcomes.
  • Customer service for assisting with technical hiccups.
  • Strong firewall for guarding your website's credibility and visitors' data.
  • Easy to use and deploy.
Here are some most famous eCommerce designing platforms-

Magento

Magento is an open-source eCommerce development platform designed to offer flexibility and efficiency to online merchants of all sizes. The system integrates with multiple payment gateways, shipping carriers, and shipping management systems to maximize conversion rates while minimizing associated costs.
Magento’s compatibility with other third-party extensions makes it highly extensible, allowing developers to build new features on top of its functionality. Also, it offers seamless integration with social media websites such as Facebook and Twitter that can be used in customer retention strategies.

Shopify

Shopify is an ideal solution if you want to create a customized and branded online store. The platform can be used to build essential stores that fit into Shopify’s templates or, with enough expertise. You can go all out and create a unique custom website that’s integrated with your brick-and-mortar business’ checkout process and inventory management software—creating a seamless customer experience between online and offline shopping.

Woocommerce

If you are searching for a method to create an e-commerce website without paying for expensive software or any sort of monthly fee, then Woocommerce is the solution. This plugin allows you to set up your online store in minutes. It’s intuitive and easy enough that even total beginners are building their own sites within hours. You can even download premium themes and plugins to personalize your site further.

Wix

It helps you start your website with zero technical knowledge; drag and drop design using its revolutionary editor makes it the easiest ecommerce solution ever. The company has millions of users, making Wix’s platform security a top priority to enable small business people to build their online business without any technical expertise required.
This page will take you through a step-by-step guide on how to start an Ecommerce site using Wix. They have some great features, including free mobile-friendly templates, beautiful theme designs, impressive editing options, along with easy web publishing options. Your first three steps are free here.

BigCommerce

This is one of the leading platforms to build an online store and Ecommerce Website. BigCommerce allows you to customize or edit your website from the Admin panel easily; if you have any technical knowledge about web development, it also provides you HTML / CSS Codington to easily customize them via code editor. You can install multiple plugins without connecting with the developer or designer as well as it will help you manage products from the backend and frontend. Price: The pricing plan starts at $29/month.

Prestashop

Ecommerce that runs on open-source technology helps to manage sites much efficiently and is time-saving. Moreover, when you need customization, it gives you the freedom to modify any element of the website without worrying about backend issues like database management, etc. Prestashop is fast enough to deliver quality service at competitive prices in a lesser period.
So, if you want to build an online eCommerce Store with less budget and zero technical knowledge, then choose Prestashop CMS. It is a perfect option as a starter for those who have a great business plan but no idea how to bring them into reality. This powerful software helps you build your Ecommerce web portal within hours.

Step 4-Pick the eCommerce hosting platform to create an accessible website.

Choosing an eCommerce hosting provider is tricky. While any company that claims to be the best is probably not, some companies stand out as particularly good choices for your online store. Here are some steps you can take to find a web host for your eCommerce store. Ideally, when choosing an eCommerce Web Host, you should look for three things.

Security: Nothing is essential than security when it comes to your website and eCommerce website, precisely because of all of the sensitive information that passes through it.

Reliability:As anyone who has had their site go down or crash at an inopportune time will tell you, reliability is the key. The last thing you wish is for users to have trouble getting into your online store if they need something right away.

Availability: With so many vendors selling similar products on different websites, having a robust presence on major search engines is essential. If potential customers can’t easily find your site, they won’t bother looking at what you’re selling.

All of these factors taken together will help ensure both customer satisfaction and return visits from new customers wanting to check out what else you have available.

Step 5- Do not ignore the crucial elements that will define perfection in your eCommerce store.

eCommerce is one of the fastest-growing industries in the world and becoming increasingly competitive as the industry matures. This makes it more critical than ever to make sure your website stands out from the crowd to get noticed by your target market and build an engaged community around your products or services. Don't miss these essential elements to make a perfect eCommerce store.

Perfect Site Search
If you want to encourage customer loyalty, it all starts with a search. At its core, an eCommerce site is essentially an extensive product database, and if customers can't find what they're looking for, they might not be back.

Categorize Products & Services
There are two different categories to focus on, and both need to be considered when you're building out an eCommerce site: product categories and service categories.

Use Searchable Tags
eCommerce + web host + ecommerce development. Why? It forces you to keep all posts related to each topic under one umbrella (in case of searches). But again, don't be afraid to link topics together (like internet marketing and SEO).

Use Secure Firewalls
Securing firewalls is crucial for online security, especially for eCommerce sites that deal with credit card information and other important customer data.

Step 6: Launch your eCommerce store!

After a lot of hard work, finally, you have your ecommerce store ready to start selling. Congratulations! A few more things needed to be done to make your business successful.

  • •The first is to promote your website/storefront. You can do that in several ways, but the most common way is to use advertisements on social media websites.
  • • The next thing you should do is marketing/advertising. Advertisement on social media websites may give you a boost in sales, but it cannot support your business throughout the year. That's why you must market your products to potential customers throughout the year.
  • • After marketing comes PR; building a solid customer base can be difficult. An excellent way to make your reputation is to get recommendations from satisfied customers and publish them on your site or any other publication where they would like to share their experience with future customers.
  • • When it comes to pricing, you should always watch the competitors' prices and then set your own price.

What Benefits Does eCommerce Development Offer to Startups, SMEs, and Enterprises?

For Startups, SMEs, and Enterprises, eCommerce is quickly becoming the most important sales channel in a highly complex marketplace. As a result, eCommerce platform development has grown to be an essential part of business strategy.

So, it's no surprise that research shows between 66 percent and 80 percent of all startups have plans to include their own website for selling products. Here is a list of benefits eCommerce development for startups, SMEs, and enterprises can bring to the table.

Improve your business brand

How? Your eCommerce platform is like the 'online face' of your business. It not just offers you a chance to sell or provide information about your products and services but also provides a way to improve your brand image with potential customers.
For example, let's assume you run a small business. By developing an eCommerce platform for your company, you can easily create a professional company website that provides product or service information, company profile and even helps drive in-store sales.

Open up new revenue streams

In today's highly competitive marketplace, entrepreneurs have become open to diversifying their revenue sources. One effective way to generate new income streams for your business is by developing an eCommerce platform.
It allows you to sell products and services at any time—helping you open up new opportunities when resources are low, or the market is lean. In simpler terms, eCommerce development offers an unlimited channel to make more money from your products.

Sell directly to your audience

Whether you're an entrepreneur or SME, chances are your business is paying some form of commission to a third-party website for each sale. And with eCommerce development, you sell directly to your audience without any intermediaries. This way, you earn the maximum profit from every sale.

Enhance customer experience

According to Piwik's research, "72% of customers abandon their shopping carts because the checkout process contains too many steps." What this means is that having a user-friendly eCommerce platform results in more sales for your business. And when you incorporate other features like live chat support, SMS notifications, and multiple payment options, it helps enhance customer experience and drive in-store sales.

Boosts revenue growth

There's a reason why established businesses are jumping on the eCommerce bandwagon. For example, research shows that companies with online shopping channels see two to four times higher revenue growth rates than their peers. In simpler terms, you can expect up to 4X sales volume from an eCommerce platform for your business.
In addition, when you sell products directly to your audience, you can ensure that they're looking for your products. This way, you gain the upper hand over small businesses that sell on third-party websites or affiliate network

Enhance marketing strategy

Whether you're a startup or SME, creating a marketing strategy that works for your business can be challenging. But eCommerce development offers a cost-effective solution to boost brand exposure and drive sales. In fact, research shows that companies with their own websites make 70 percent of all B2B sales—across the US, Europe, and Asia.
As a result, having an eCommerce platform helps you stay ahead of the competition and drive more revenue for your business.

Common eCommerce Development Services

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B2C Website Development Services

B2C websites offer a wide range of opportunities and benefits like growth in sales and visibility, increased brand loyalty and awareness, and improved customer satisfaction.

B2B Website Development Services

A B2B website provides opportunities for lead generation, selling products and services directly to large enterprises, and making new connections with existing customers.

eCommerce Site Optimization

An eCommerce site needs constant optimization to achieve optimum customer engagement. It must be responsive to the ever-changing market trends and customer preferences, and an eCommerce development company helps you to do so.

eCommerce Migration Services

An expert team can carry all your business solutions into the digital space irrespective of the presence of any legacy website. It ensures that you can get immediate access to advanced technology and services for better visibility of products worldwide.

eCommerce Design Services

The layout and look of a successful online store are a reflection of your business. A well-designed website helps set the tone for buyers, showing off your products and services in an attractive manner that can influence people to make their first purchase from you.

Custom WordPress Theme Development Services

A website needs to be flexible, and custom themes help you to do so. Themes make it easy for companies to update content, add new pages or upload new photos without the need of hiring a professional. However, these themes must be developed by experienced WordPress developers who can create them with ease and style.

What Will Be the Future Trends of eCommerce Development?

The future of eCommerce is beyond everyone's imagination. It has been a great way to purchase and sell things online. It did not stop with the advancement in technology, and we can expect more and more technological advancements that will transform the way we do business over the internet.

The experts believe that virtual stores are going to be more compelling than ever before. But what would be the future trends of eCommerce Development? Let's see.

M-commerce : While the future outlook for eCommerce is positive, we will continue to see a shift in online shopping behavior and emerging trends. M-commerce is one such trend. It includes shopping online via a mobile device such as a tablet or smartphone.

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M-commerce is not just an extension of the standard online shopping practices we've grown accustomed to; instead, it's a separate beast that requires its own strategies and considerations.

Let us understand the factors in detail

Personalization will drive the next generation of eCommerce:The customer experience has always been a vital aspect of online business. Customers consume more content on mobile than any other platform, and therefore your website should be responsive enough to work on various devices.

With massive data, eCommerce sites will begin to personalize the experience for their customer base. This would be done through predictive analysis to get customized product suggestions based on their previous search history.

The 3D shopping boom : 3D shopping is becoming so popular these days that even online shopping giants like Amazon are considering adding a 3D feature to their websites. We might also see the introduction of virtual malls where customers can walk around and shop for products instead of going to a physical location. If you think Oculus Rift is cool, wait till this trend comes into existence!

The rise of virtual stores : eCommerce sites and companies will soon move beyond the concept of centralized shopping. With VR technology and other advanced features, we should expect these online stores to become more interactive than ever before, so the customers click what they want and get it delivered right at their doorstep. The experience would be surreal.

Bring in the robots: eCommerce is already being automated to a large extent. Still, with AI and machine learning capabilities becoming more advanced, you can expect bots to play a more significant role in eCommerce. There would be no need for human customer service as the bots will take care of everything from your shopping cart to your payment gateway.

The power of 3D printing : If you think all this is cool, wait till 3D printing becomes more mainstream. The fact that you can choose your product online and get it printed within just a few hours will bring the world to your fingertips. Of course, many legal issues are being discussed, but 3D printing will revolutionize the eCommerce industry if they are sorted out.

In-House vs. Outsource eCommerce Development Services

“If you deprive yourself of outsourcing and your competitors do not, you’re putting yourself out of business.” – Lee Kuan Yew, Former Prime Minister of Singapore

5 Pros of In-House eCommerce Development

1. You get to control your product line

With only a few exceptions, in-house developers are entirely free of the constraints that outsource shops are. This means that you can offer any product or service you see fit without worrying about approval from external parties. Depending on what your eCommerce site deals with, this may be a big deal.

2. You can offer 24/7 service

Many eCommerce businesses rely on third-party services, which may be something they simply cannot do without. The nature of their business demands it, for example, an online pharmacy or doctor's office. With in-house development, you're the one who decides whether to take on third-party services and who to work with.

3. You can build internal tools

Commerce sites, especially larger ones, will inevitably want to develop their own internal tools for things like easy employee access to customer information, automated shipping labels or tags, and data mining. For many eCommerce development shops, the only way they can provide these is to outsource development. With in-house developers, you can build the tools you want without ever having to worry about outsourcing.

4. You can make changes quickly

If your eCommerce business suffers because an external service isn't available when you need it or simply isn't working correctly, in-house developers are there to fix things quickly. They don't have to deal with the logistics of sending your problems to an entirely different company and waiting for them to get fixed, making them able to jump on issues right away.

5. You're getting a dedicated team

This is pretty simple: when you hire in-house developers, they're entirely devoted only to you and your eCommerce site. They don't have to split their time among different clients, which means that you get a lot more attention than working with any other eCommerce development team, whether they're in-house or outsourced.

3 Cons of In-House eCommerce Development

1. It's expensive

As a small business, it can be challenging to come up with the finances for a dedicated development team. In-house developers have high salaries, and they require all the necessary hardware, software, and infrastructure to get their job done. In general, working with an in-house developer is more expensive than using an external team.

2. You need to manage it yourself

If you're working with an outsource shop, you don't have to worry about managing your eCommerce development team directly; they take care of it for you. With in-house developers, that's not possible -- or at least not as easy. You'll need to be sure that you have the necessary tools to monitor your developers' progress, offer them support when they need it, and make sure you get what you contracted for.

3. You need to maintain an office space

Depending on whether or not your in-house developers are working from home or another location of your choice, you'll still need some sort of office space for them to work in. Depending on how much space they need and what amenities are offered, this may be an additional cost that you weren't expecting.

Pros of Outsourcing eCommerce Development

1. It's less expensive than in-house development

The apparent benefit of outsourced eCommerce development is the price tag. Because you're essentially contracting work out to another company, your costs are much lower. This is especially true for larger eCommerce businesses that may have a fluctuating workload. When the workload goes down, they can reduce their monthly expenditures by outsourcing some of them.

2. The workflow is more efficient

When an outsource shop has multiple clients, its workflow is streamlined. This means that as a result of working with various clients, you can actually end up paying less for your outsourced developer over time. The larger the outsource shop, the more efficient their workflow will be, potentially saving you even more money in the future.

3. More resources become available to you

Outsourced eCommerce development shops have access to more tools than individual developers. By working with an outsourced team, you gain access to all of the various computer programs and software they use. This makes it possible for you to get everything done more efficiently on your end.

4. You can work with some of the best eCommerce developers in the world

As the saying goes, the more you put in, the more you get out. By working with an outsourced eCommerce development shop, you have access to some of the best developers in your industry. This means that when customizing your eCommerce website or creating new features for it, you can trust that true professionals are doing work.

5. You have the option to outsource different aspects of your project

Depending on your business, you may need to hire an eCommerce development shop for specific types of work. By working with an outsourced shop, you can choose how much or how little they do so that you don't have to pay out the nose for every little thing.

3 Cons of Outsourcing eCommerce Development Services

1. You need to manage it yourself

If you're working with an outsource shop, the only thing you have to worry about is giving them the go-ahead on your project. However, if you're working with someone who's doing different aspects of your project, it becomes necessary for you to take care of that final step yourself. This may be a drawback for some businesses, depending on how they operate and whether or not management is willing to take on this additional responsibility.

2. You need to know where your team is working from

If you're used to having your eCommerce developers work out of an office space that you own or manage, it can be difficult to outsource this function. Depending on where your developers are located and how often you visit them, it can be challenging to monitor their progress. If this is a drawback for you, you may want to consider hiring an eCommerce development shop that already has a physical location or vice versa.

3. You need to have the necessary infrastructure in place

If you're short on physical space, you may want to consider hiring an eCommerce development shop that already has the necessary infrastructure. This means that they have their own office space and everything else that goes along with it. If your company doesn't have this available, then outsourcing might not be the best idea for them at this time.

What are the Mistakes You Should Avoid While Choosing an eCommerce Development Company?

Mistake 1- Not considering the location

Choosing an eCommerce development company is not as easy as it seems. There is a lot to consider, and one of those considerations involves determining their location – whether you would go with a local or a global development firm. This also passes on another consideration – cost, which could save you a fortune if considered right. If you want a cheaper option, going local is always better.

Mistake 2- Not choosing from reputed brands

When it comes to the eCommerce business, there are two types of sites – new and established. If you want to avoid many mistakes and invest only once, going with the latter is always advisable. There are several reasons for this – firstly, they have years of experience; secondly, they know what mistakes not to make since they've already made them; thirdly – they have every solution required at every step of the way.

Mistake 3- Not having a proper planning

It is not possible to finish an eCommerce development project, with or without help, in one day. One must always have a plan and stick to it. The plan may include all the steps necessary for the completion of the project – these could be divided into phases or stages. The plan should also include the features that must be included and how one would communicate with developers throughout the project.

Mistake 4- Not looking at the development process

One of the most common mistakes companies make is not understanding their eCommerce development company's working style. The way they work decides what kind of solutions your website will have in the end. For example, a company that uses agile methodologies will have frequent releases and allow you to provide input at each phase of development, unlike companies that use the waterfall model, which gets completed in one go. This way, you get a better say in your project and can provide valuable inputs.

Mistake 5- Not checking for domain name availability

You must always make sure that the domain name you choose is available. If not, your website might never become famous or simply be a waste of money. Make sure to look for all alternatives and pick one which is available.

Tips to Hire the Best eCommerce Development Company

Many eCommerce owners dream of having their own online store, but they do not know where to begin. With the arrival of the internet age and eCommerce becoming a boom, many opportunities in this industry are opening up for business owners with proper understanding.

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If you also have a dream to own an eCommerce business and are thinking about where to start from, then you should hire the services of a professional eCommerce development company.

Choosing the right agency will not only benefit your business but will also help you fasten the process and be able to reach your end goals faster. However, finding an ideal eCommerce development company is not an easy task. Here are a few hacks that will aid you in choosing the best eCommerce website development company.

Do Your Research

It is recommended to do some research work before hiring an eCommerce development agency for your business. Research about the agency, their portfolio, reviews, and testimonials provided by other clients can help you know more about them before approaching them for any work related to your business.

If you are using online platforms, you will find several sites where clients can leave reviews about their experiences with the company. Find out the site's operating hours and check whether they allow negative feedback to be posted or not.

You can use social media sites to find out about the agency and other clients' experiences with them. Many businesses or agencies have their own Facebook or Twitter pages to post the latest updates about themselves and what they do best for their clients.

LinkedIn is another social media channel to get in touch with industry experts and inquire about various companies that you can approach for your business.

Check Out Their Portfolio

After finding out about the agency through your research, it is time that you check their portfolio. Most eCommerce development companies will have a page on their site displaying some of their past projects. Check them carefully and analyze how well the company did them.

You can also check out their site for relevant previous work done by the agency. If you find that all of their projects have a similar design, this might not be a good option. It is advisable to go for an agency whose portfolio displays projects with diverse designs and options as your business needs something unique to stand out from the crowd.

Choose an Agency with Experience

Another crucial thing to be noted while hiring an eCommerce development company is to choose one with experience. You can ask for previous work samples and check them out before handing over your project to them. If they have worked on projects similar to yours, it is a good sign. If clients appreciate their work, then there is no reason why you should not go for them.

Look Out For Their Fees and Services Offered

The most crucial factor that plays a pivotal role in choosing an agency is the pricing of their services and what they offer. You need to look out for companies that provide services for different prices and not just one or two options.

You also need to understand that most eCommerce development companies work based on cost-per-hour rates, and they charge accordingly. If you want them to complete your project in a short period, then you will have to pay more than if you give them more time to work on it.

Another thing that you need to look out for is what services they offer and if they can cater to your business needs. The agency should also provide hosting, domain registration, and email management solutions, apart from web designing and development.

You will get a better deal when you opt for an all-inclusive package provided by an agency. This way, you will not have to go for any additional service, and the agency will be responsible for all of your requirements.

Ask About Their Staff Strength and Client Base

Before hiring or outsourcing your project, it is vital to ask about their client base and staff strength. Check out what kind of projects they work on and if they can handle your business needs. You need to see whether the agency has a well-qualified team of experts or not. Keeping this in mind, go through their client testimonials and determine clients' experience with their services.

Check for Proper Communication between Clients and Team Members

If you plan to outsource your project to an eCommerce development company, you need to learn about their communication methods. You need to see whether the agency will provide 24/7 support or not. If they do not have their own office setup, hiring one with round-the-clock customer support services is advisable.

Questions to Ask Before Hiring a Trusted eCommerce Development Company

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What type of eCommerce development services do you offer?

A reputed company should have a complete range of services, including web design & development, mobile eCommerce app development, Android app development, iPhone app development, and digital marketing. These are widely requested service areas due to the surge in demand for eCommerce solutions. So, if your preferred eCommerce development company has expertise in each of these areas, it will be a good sign.

What sort of experience and qualifications do your team members possess?

Ideally, there should be no compromise on the past work experience and educational qualification of your preferred eCommerce development service provider's team members. As far as education goes, they must possess certifications and degrees from reputed institutions.

How do you handle security issues?

The safety of online shoppers is a crucial issue for eCommerce companies. So, the least you should do is ask your preferred eCommerce development service provider about their security policies and practices to ensure they are strict enough.

Do you have any case studies I can take a look at?

Along with specific answers to your queries, seeing past work samples can give you a better understanding of your eCommerce development company's capabilities.

How much money will it take to build my eCommerce store?

Every project has its own budget parameters. That said, there are some general rules of thumb for determining the cost of building an eCommerce store online--primary considerations such as the number of modules/features, website design and architecture, level of customization, number of pages to be developed, etc. So, avoid those eCommerce development companies that do not offer fixed price quotes on their websites or first meetings with sales representatives.

What are the different features you provide?

An eCommerce development company's portfolio should include various websites and store designs so that you get complete freedom in deciding what kind of website your business needs.
Besides, the best eCommerce companies offer other features such as live chat, an advanced CMS or CRM, product configurator, wish list, etc. Depending on the requirements of your eCommerce business, you should choose a company that offers advanced features to give your customers the best online shopping experience possible.

What are the payment options for my eCommerce store?

You must choose an eCommerce development company that is flexible when it comes to payment terms. This will not only help you in mitigating risks but also give you complete control over your cash flows. What are your payment gateway options?

What are your customer support hours?

Your customers will always have questions or issues regarding your eCommerce store. That's why you must find an eCommerce development company that provides round-the-clock customer support. Even though most reputed companies offer such support, make sure to ask about it during your initial meetings with them.
You made it to the final section of the mega ecommerce development guide. I do hope that you found this helpful information. If you did, please share this article with your friends and folks who'd find it interesting too. Also, if you are thinking of going for eCommerce development, I would suggest you hire a professional eCommerce development company to reap out the best benefits.

See What our Customers are Saying...

We sign strict non disclosure agreement & IPR with our esteemed clients. However, some clients came forward to appreciate our hard work by providing us video and textual testimonials for our work. Here are a few testimonials sent by some of our esteemed clients from across the globe:

We were very afraid that there is no agency that will deliver the quality that we were looking for. Pixelcrayons turned out to be a very good solution. Since day one, we were engaging in the product development. At the begining, I thought it's gonna be a very hard road...

Mr. Nilo Quiroz, Wyzchef

PixelCrayon’s management has been very knowledgeable & flexible with assigning right resources. The developers are skilled, focussed, and professional who have delivered their thoughts on time. Definitely would recommend PixelCrayons and would use them again...

Philip Hamichi, Eurowise

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Nikhil, Proadviser

Celler Angels has been using PixelCrayons for about six or seven months and as a virtual company it's extremely important to have deadline met, content delivered, promises kept. Everything that PixelCrayons has delivered so far has been top notch...

Martin Celler, Celler Angels

Hello, I am Bas Buys owner of 'Enter Baby Allant'. I worked on a project with PixelCrayons team India. I am very pleased about corporation. They did a very good job, and delivered exactly what needs to be done and communication is very effective and pleasant...

Bas Buys, Enter Baby Allant