Our Chatbot Development Services
Our chatbot developers provide highly intelligent and sophisticated chatbot solutions that can be implemented into diverse domains such as e-commerce, customer support, entertainment, delivery services or healthcare.
Conversation Design
Essentially UI/UX 2.0. Our interfaces will drive conversations by amalgamating Natural Language Interfaces with traditional UI elements like buttons, menus and images.
Chatbot Architecture
Our chatbot developers have built bots of our own for internal use and for customers, and we know which permutations of frameworks, APIs, and plugins will work best for which use cases.
Natural Language Processing
We use NLU and NLP to parse identify and languages various categories such as Intents, Actions, Entities and Context around which responses can be framed.
Processing Pipeline
Our chatbot developers help minimize false negatives and false positives with a pre-processing pipeline to handle common errors with dependency parsing, lemmatization, POS-checking etc.
Deployment & Integration
Once preprocessing is done, the chatbot is ready to deploy. Our chatbot developers can do either cloud or on-premise deployment and microservices/REST-based architecture for minimal downtime.
Chatbot Consultancy
If you have any query related to the chatbot development, feel free to contact us. Our consultant will provide you free advice on Chatbot design and development.
Some Chatbot Used Cases
Chatbots can be implemented across different industry verticals as they can take care of multiple services like complains, customer care, and feedback, booking, searching, handling payment procedure etc. Thus, chatbots can handle a number of tasks in the following Industries :
E-commerce Chatbot
eCommerce Chatbots can reach out to more customers. The bot can list products, list menus, answer live questions, add products to cart, process orders, make product suggestions, & send shipping updates.
Ticketing Chatbot
Clients can directly interact with the chatbot for booking and searching tickets. They can check date and time of travel, ticket pricing, etc. In addition to this, Chatbots can inform if there are any changes in schedule.
News Chatbot
News Chatbots can send personalized alerts, breaking news, specific stories, live sports scores from a specific web app, in a chat message. In addition to this, it can send a list of stories from multiple publishing platforms.
Food Ordering Chatbot
Food ordering Chatbots allows order food online, diners to reserve tables, browse important information & menu through the restaurant's Facebook Messenger in a more convenient way.
Hotel Booking Chatbot
Hotel booking Chatbots help peoples to browse, search and make hotel reservations. Chatbots can also enhance the communication with guests before, during and after their stay in hotel.
Customer Support Chatbot
It can easily replace live chat agents. They can reply to frequently-asked-questions or offer timely information. A chatbot can reply, provide correct answers or even escalate request.
Finance Chatbot
Chatbots can also send push notifications with live stock updates of various firms based on the preference of clients. Chatbots can provide updates about client's bank account balance, credit card, etc.
Legal Assist Chatbot
These Chatbots provides price quotes, legal assistance, and various other legal advices to the people who are starting a new business and also to those who already running a business and need legal help.
Healthcare Chatbot
Embedding Chatbots with the calendars can improve the frquency & efficiency of booking appointments with the doctors. Doctors & physicians can strengthen their patient connection through value-rich interactions.
Chatbot Development Platforms
There are many emerging chatbot development platforms which can be used to build chatbots. Some are Open Source, while some are privately owned. Few popular platforms among chatbot developers are as follows:
- Facebook bot (Wit.ai is Facebook's free chat BOT engine Platform)
- Dialogflow (Google's conversational user experience platform)
- Kik codes
- Pandorabots
- Rasa (Open Source)
- Slack
- Chatscripts
- Motion.ai
- Telegram
- Microsoft
- Oracle Intelligent Bots
- Skype
Benefits of Using Chatbot
Chatbot is the demand of the digital world. It enhances customer interaction and provides them best in domain support. Here are some more benefits of chatbot:
- Provides unmatched control and transparency during operation phase
- Chatbots are comparatively less expensive and easy to build but with a higher adoption rate
- It improvises mobile marketing efforts and eventually yields better results for you
- Can be scaled quickly allowing you to be the change instead of being part of it
- Chatbots are more human and can also be programmed to serve in different languages
- They offer personalized interaction which eventually increases customer retention and loyalty
- They offer easy to use interface and can be encoded to perform automated actions
- Uncompromised privacy standards Automated transactions and workflows
- Friendly and realistic language makes you interact efficiently with your users
Why Choose PixelCrayons?
Stringent quality testing, timely delivery, ethical business practices is a start at PixelCrayons! Here are some of the benefits you get when you outsource Chatbot development projects to us:
Dedicated A/c Manager
We depute dedicated Account Managers as your Single-Point Of-Contact during the entire process.Price Match Guaranteed
We'll price-match a lower quote from an equitable provider, if you can get one!Processes & Tools
We follow agile methodology and use proven tools to ensure optimum execution and success.Experienced Team
Our team has an average 4+ years experience in delivering commercial grade apps.World Class Services
Our services are renowned for solid communication and world-class support.First Time RIght
We have adopted FTR (First Time Right) performance meaning high quality deliveries.Our Engagement Models
Being a leading chatbot development company in India, we provide flexible engagement models in order to meet diverse business needs and demands
Dedicated Resource Model (DRM)
In this model, we provide you with dedicated infrastructure and skilled professionals who work exclusively on your project.
Choose this model if you want total control of development processes and don’t want to get into fuss of hiring employees.
- No hidden costs
- Monthly billing
- Pay only for measurable work done
- No setup fees
Fixed Time & Fixed Price
Under this low-risk model, we work with clients to define expected deliverables and timelines to determine a mutually agreed fixed price. Choose this model if your requirements are unlikely to alter and project duration can be determined.
- Know what you’re getting, and how much it will be
- Requires no change in price unless your needs it
- Can be split and paid in milestones
- Upgrade or cancel anytime
Our Chatbot Development Process
We follow agile Chatbot development process in order to ensure timely delivery to our clients. Here is the complete process:
REQUIREMENT
GATHERING
You (the client) contact us and share your project requirement with us. Then, our experts will review your project and contact you within 24 hours.
CHOOSE ENGAGEMENT
MODELS & TIMELINES
Based on the project, our experts suggest you the best engagement model, estimated timelines and cost for project development.
PROJECT INITIATION
& DELIVERY
As per engagement model, project is allocated to an expert team, and after robust quality analysis our project manager delivers project as per timeline.
Case Studies
All our projects are covered under Non Disclosure Agreement; however, we have taken permission from some of our clients to showcase their projects so that you can get a better understanding of our work. Have a look at some case studies:
Pizza Hut
The new Pizza Hut Singapore Delivery app brings you an easier and faster food delivery experience.
Read More
Tafoos
Tafoos is an online restaurant where you can order food and get it delivered at your doorstep.
Read More
Book Exchange Place
BookExchangePlace offers you an opportunity to sell your textbook direct to other students, allowing you to get the market price for it.
Read More
Shopping & Home Delivery Portal
In today’s busy world, it’s always a time consuming task to go to different stores and shop desired products.
Read MoreFrequently Asked Questions
Here are some questions that are frequently asked by our clients. If you need more information or have any any other question, feel free to contact us.
What is BotEngine?
BotEngine is a natural language understanding framework that allows you to create intelligent chat bot that will communicate with your customers. You can use it with platforms like Slack, Facebook, LiveChat and Kik. In the future, we’ll support more 3rd party services and tools.
What is a chat bot?
Chat bot is an AI-based service which can communicate with your customers independently and without the involvement of an ‘alive’ representative. You can use chat bot to handle all kinds of simple situations like scheduling a meeting or processing an order.
Do the Bot communicate only in English?
Our created chatbot has support for multilingual scenarios. We understand the enterprise needs when it comes to supporting multilingual capability. Hence, we support machine translation, human translation and a hybrid model with human translation content taking the precedence where available. This means that the chatbots use the human translated content as the first priority and if the human translation is not available, we provide machine translation as a fallback mechanism.
Does chatbot comes with default knowledge base?
PixelCrayons has created knowledge bases (called domains) for their ready to deploy bot personas. We will provide this information along with deployment. PixelCrayons provides administrative interface for customers to be able enhance the knowledge base on their own. There will not be any development effort for the same.
Do I get access to a project management software and timesheet reports.
PixelCrayons ensures that each client gets timesheet reports along with complete access of the project management tool at a frequency decided by the client.
How does PixelCrayons helps with reducing the error rates in the Chat?
We strongly believe that chatbots evolve to be a stronger as time and usage increases. PixelCrayons provides a comprehensive set of features to ensure that chatbot administrators have a full control over the behavior of the bot. Following are some of the key features around error handling, untrained response handling, adoption measurement.
What is the limit to the number of users that can use the Bot?
There is no limit to the number of users that can chat with your bot. You have full administrative control to define supported AD domains, users and authorization. However, the license does not allow implementation of new / other bots by default.
What if I'm not sure of what kind of service I need?
Contact our experts and they will assist you in turning your specific business needs and requirements into technical specification for your software.
Is there any hidden cost?
No. We discuss with you your website requirements and then price accordingly and once you have placed an order for your website design with us. We work hard so that the outlined price quote is strictly adhered to.
What is the lead time required to ramp up the resources?
Dedicated team for your project will be set up quickly to initiate work within few hours of project acquisition.
Contact Us
Guaranteed response within 1 business day. No obligation quote
Address:
H221, Sector 63 Noida Pincode. 201301 (INDIA)
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