PixelCrayons PixelCrayons

ECommerce Maintenance & Support Services

In today’s world, eCommerce is the life-and-blood for businesses and any downtime can put your business at a great risk. We keeps this risk at bay by rendering full-cycle eCommerce support & maintenance services. Our experts help you deal successfully with all the major maintenance challenges to ensure sustainable growth and business continuity.

With 15+ years of existence, we have garnered 6800+ happy clients. Our 500+ full-time experts have 5+ years of average experience in creating custom eCommerce applications.

Our Maintenance Services

The professional eCommerce maintenance and support is the best way to reduce your online store TCO (Total Cost of Ownership) and ensure useful improvements and optimization steps. We cover all forms of maintenance solutions:

  • Corrective Maintenance

    Prevent minor issues from becoming major ones. Corrective maintenance allows us to deal with errors that occur due to coding or design. We also tackle any problem that may impede system functionality and performance.

  • Adaptive Maintenance

    Your eCommerce application must be able to work in a changing environment. We implement adaptive maintenance, which ensures that your product works reliably, even if you change your hardware or operating system.

  • Perfective Maintenance

    Perfective maintenance enhances the performance of a system’s main information system. This is typically conducted in response to a change inside of an organization.

  • Preventative Maintenance

    We sometimes make changes to an eCommerce application to prevent future problems from happening. Preventative maintenance reduces certain risks and chances for failure. This can include code optimization and restructuring.

eCommerce website development

A 360° Support & Maintenance That Goes Beyond Bug Fixes

By availing of eCommerce support and maintenance services, you will have easy access to top-notch certified eCommerce developers, ecommerce strategists, technical experts, and other subject matter experts having skills to assist you to efficiently manage and maintain your online presence.

  • Web/Mobile App

    CMS Updates And Security Patches

    Regular Audits

    Process Improvement Strategies

    Upgrade Management

    Vulnerability scanning

    Downtime solutions

    Backup and disaster recovery

  • Customer Experience

    CX Improvements

    Site Enhancements

    Feature Upgrades

    UI/UX Changes

    Complete Design And CRO Audit

    Traffic analytics and reporting

Ready to Get Started?

No matter where you are in the planning process of your eCommerce web app, our experts are happy to help you. Our expert consultants discuss your plans & challenges, evaluate your existing eCommerce apps or even make some initial recommendations.

Third-party Application Takeover

We have expertise in carrying out complete 3rd party takeover and maintenance of your eCommerce web/mobile app.

  • Handover

    Safe knowledge transfer from the current IT team

    Architecture and code audit

    Related documentation audit

    Functional and performance testing and results analysis

  • Remedy Activities

    Missed documentation replenishment

    Improvements planning

    Performance tuning

    Hot fixes

  • Maintenance & Support

    Online helpdesk and support service

    Scheduled and on-demand updates

    Issue tracking and cause removal

    Backup and recovery

Why us ?

We are India’s most trusted eCommerce management company. We’re focussed on eCommerce alone and are passionate about building great eCommerce management solutions for our clients. We have an experienced team of professionals and we have worked with nearly 5000 clients globally with over 10,000 projects successfully completed.Some of our USPs are:

  • DevOps Enabled Maintenance

    DevOps concept aims at automating the process of software delivery and infrastructure changes and makes the whole process of development, testing and maintenance rapid and secure.

  • Full Service eCommerce Partner

    Whether you are looking for ecommerce design & development, eCommerce maintenance, or support, you can get everything under one roof.

  • Knowledge of Major E-com Platforms

    With us, you can take the advantage of our knowledge of all the major platforms that include Magento, Woocommerce, OpenCart, osCommerce, and more

  • Full Cycle Services

    We ensure all-round support– from impartial assessment & consulting to 24/7 online store maintenance. We release your company’s staff of routine tasks and help to optimize IT costs.

  • Seasoned Team

    Our professionals with narrow specialization in eCommerce maintenance and support are uniquely qualified to solve the most difficult online stores problems and issues.

  • Out-of-the-box Expertise

    Our dedicated eCommerce maintenance team stays in line with the cutting-edge technology tendencies, which ensure dynamic compliance of your online store with the industry standards.

  • Budget Flexibility

    You get great flexibility as you pay only for the services you need and when you need them. As your maintenance needs change, we offer a wealth of options to switch to.

  • Cost reduction

    New technologies offer solutions, which are more flexible, and thus more responsive to the market, less time and efforts consuming in maintenance and support.

  • SLA Driven Support

    Ensure your business requirements like network uptime, speed and customer service availability is met with robust software support.

Our Process

We have expertise in carrying out complete 3rd party takeover and maintenance
of your eCommerce web/mobile app.

  • 1

    Service Level

  • 2


  • 3


  • 4


  • 5


  • 6


Case Studies

All our projects are covered under Non Disclosure Agreement; however, we have taken permission from some of our clients to showcase their projects so that you can get a better understanding of our work. Have a look at some case studies:

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See What our Customers are Saying...

Our hard work is appreciated by our clients all across the globe. Here are a few testimonials sent by some of our clients:

We were very afraid that there is no agency that will deliver the quality that we were looking for. Pixelcrayons turned out to be a very good solution. Since day one, we were engaging in the product development. At the begining, I thought it's gonna be a very hard road...

Mr. Nilo Quiroz, Wyzchef

PixelCrayon’s management has been very knowledgeable & flexible with assigning right resources. The developers are skilled, focussed, and professional who have delivered their thoughts on time. Definitely would recommend PixelCrayons and would use them again...

Philip Hamichi, Eurowise

Hi, My Name is Nikhil and I run a website called www.proadviser.com.au and it is essentially an online market place where clients can get quotes from, financially advices, accountant lawyer... I don't really have any issues while working with financially advices, accountant lawyer...

Nikhil, Proadviser

Celler Angels has been using PixelCrayons for about six or seven months and as a virtual company it's extremely important to have deadline met, content delivered, promises kept. Everything that PixelCrayons has delivered so far has been top notch...

Martin Celler, Celler Angels

Hello, I am Bas Buys owner of 'Enter Baby Allant'. I worked on a project with PixelCrayons team India. I am very pleased about corporation. They did a very good job, and delivered exactly what needs to be done and communication is very effective and pleasant...

Bas Buys, Enter Baby Allant

Frequently Asked Questions

Here are some questions related to custom eCommerce management that are frequently asked by our clients. If you need more information or have any other questions, feel free to contact us.

Our software is developed by another eCommerce development company. Would you help in its maintenance?

Yes! We carry out a complete transfer of knowledge and credentials and build on the work carried out by other agencies.

Do you provide a dedicated resource to look after my eCommerce requirements?

Yes, you can hire exclusive handpicked resources from the talented team for the eCommerce web and mobile app support and maintenance developed.

Which type of eCommerce maintenance and support services do you provide?

We provide you both web and mobile application maintenance services for your online store. Also, we ensure your application remains up to date and keeps up with the latest trends in technology and design.

Does eCommerce maintenance include developing new modules?

Yes! If it is required, we can also carry out development work in order to add new features to your existing eCommerce solution.

My employees face a lot of software-related issues. What should I do?

You can hire an eCommerce support and maintenance team from us for the software support to ensure a hassle-free experience for your employees. Our team provides round-the-clock support.

Do you offer customized plans in accordance with our requirements?

Yes, we offer our customers with customized plans that suit their software and requirements the best. Get in touch with our sales team today.

How much does it cost for an eCommerce maintenance service?

The cost for eCommerce maintenance services is completely based upon various criteria. If you share your support and maintenance requirements with us, we can provide you with an ETA and estimated cost. Get in touch with our sales team today.

Can you sign a Non-disclosure agreement (NDA) for my eCommerce maintenance project?

Yes, we do, we are fully committed to meeting clients' operational requirements. We believe in delivering results, and if that is required to keep confidential, we are glad to sign a strict NDA for your eCommerce development project.