Parvessh Agarwal
Founder & CEO
An entrepreneur at heart. He links business analysis, strategy, clear goals and ROI to practical technology.
LinkedIn →An ecommerce chatbot
that knows your catalogue.
An AI shopping assistant for your Shopify, WooCommerce or Magento store. It answers product questions from your catalogue, looks up order status for verified customers, explains your returns policy and hands over to your team when it should.
From $1,500 to build and $350 a month · Reply within four business hours (typical)
Brands our teams have delivered for
What we do
PixelCrayons builds ecommerce chatbots for Shopify, WooCommerce and Magento stores that answer from your own catalogue and policies. The assistant handles product questions, order status and returns, and hands over to your team when needed. It starts at $1,500 to build and $350 a month for up to 3,000 conversations.
Our work
See what we've built
and the results it brought.
Real projects for real clients, with results we can show.
2004
Established
500+
Agencies served
4,500+
Projects delivered
340%
Revenue growth · 7 months
eCommerce
+127%
Organic traffic · 5 months
SaaS
85%
Faster delivery · backlog cleared
via agency partner
Where the work happens
In every build
What an ecommerce chatbot
includes.
01
Product questions from your catalogue
The assistant answers product questions from your own catalogue, up to 5,000 products: sizes, materials, stock, compatibility and what is in the box. If the catalogue does not say, it says so instead of guessing.
The scope
02
Order status for verified customers
Once a customer is verified, the assistant looks up their order status and delivery tracking. It reads orders; changing or cancelling them is quoted separately.
Included
03
Returns, delivery and payment
Returns windows, delivery times and payment options are answered from your policy pages, so the answers change when your policies do.
Included
04
Handover to your team
Complaints, damaged items, refunds outside policy and anything unclear go to your team with the conversation attached.
Every build
05
Built by an ecommerce team
We build and maintain Shopify, WooCommerce and Magento stores, so the assistant is connected the way your store already works: your catalogue, your order system and your apps.
Always
How it starts
From your catalogue
to a live assistant.
01
Start
Brief and a call
We sign an NDA and look at your store, your catalogue and the questions customers ask.
02
Once the brief is complete
Proposal
A fixed quote covering the catalogue, the order lookup, the handover rules and the tests.
03
Your decision
You sign off
You confirm the scope, the payment and the access we need. Nothing starts before this.
04
3 to 5 weeks
Build and test
We connect the assistant to your store and test it on real customer questions.
05
On the date in your proposal
Live on your store
It goes live, and the monthly plan keeps it accurate as your catalogue changes.
Related services
More for your store
The assistant is one part of running a store. We also build and grow Shopify, WooCommerce and Magento stores.
Who is accountable
The people responsible
for your work.
Saundaraya Gupta
Technical Manager
Brings technical work, client updates and project management together, so work moves smoothly from brief to launch.
LinkedIn →Every engagement
A named coordinator and escalation contact
Know who coordinates your engagement, who owns the work and how to escalate an issue.
All engagements. Roles may be combined and vary with your engagement.
Before you sign
Our commitments
Each one says where it applies and links to its full terms.
Response and start times
We typically respond within four business hours. Eligible engagements can typically start within two to three business days after scope, payment and required access are confirmed.
Business hours are Monday to Friday, 9:00 am to 6:00 pm IST, excluding published company holidays. Typical expectations, not guaranteed service levels.
Full termsClear IP & Ownership Terms
Your materials remain yours. Bespoke deliverable rights, licences and handover are agreed before work starts.
All engagements.
Full termsClear Delivery & Escalation Ownership
Know who coordinates your engagement, who owns the work and how to escalate an issue.
All engagements. Roles may be combined and vary with your engagement.
Full termsHow do we know the work will be good?
Every delivery is reviewed before release by QA, your Project or Account Manager and a senior delivery lead, and you then review it against the acceptance criteria agreed at the start. Our specialists use AI to support delivery, with people responsible for reviewing the work. Applicable development work includes 30 days of corrective maintenance after production launch.
Who owns the ad accounts, the data and the work?
Your materials, data and accounts remain yours, and we prefer to work in advertising and analytics accounts you own, with access delegated to our team. Agreed ownership rights in bespoke deliverables transfer under the engagement terms and applicable payment; third-party software and assets keep their licences. We do not withhold customer-owned data or accounts over a payment dispute.
What if we want to stop?
Cancellation, notice and any renewal terms are written into your proposal or statement of work before you accept it. If an engagement ends early, we hand over completed, paid-for work and list any unfinished work separately. For an eligible specialist trial, you can stop within the trial window and pay nothing for eligible trial hours.
How will we know what you are doing?
Before work starts we agree how often you get updates, what the reports cover and who sends them. You know who coordinates your engagement, who owns the work and how to escalate an issue. For hourly and retainer work, time is recorded in Workstatus, so you can see the time records behind your invoice.
How we handle claims, credentials and your data: group credentials, dated ratings, how case figures are signed off, client permissions and data handling.
Before launch
What we check
in your store first.
These are the checks we run on your store before the assistant answers a customer.
- 01The questions customers askFrom your inbox, chat logs and reviews.
- 02Whether the catalogue answers themProduct data that is missing or out of date is listed for your team.
- 03How orders can be readThrough your platform's API, for verified customers only.
- 04Your policiesReturns, delivery and payment pages it will answer from.
- 05What must reach a personComplaints, damage, refunds outside policy and anything unclear.
- 06How it is testedReal customer questions, with results you sign off.
Nothing goes live until you have signed off on the test results.
Questions
Frequently
asked.
It starts at $1,500 to build and $350 a month. That covers one store, up to 5,000 products, product questions, order status and returns, up to 3,000 conversations a month and 4 hours of tuning. Changing orders, more stores or more languages are quoted from your brief. Model use above the included conversations is billed at cost, and prices exclude taxes.
Shopify, WooCommerce and Magento. Other platforms are quoted from the brief once we have seen how the catalogue and orders can be read.
No. It is an assistant we build and run for your store, set up around your catalogue, policies and handover rules. If an off-the-shelf app would serve you better, we say so.
Yes, from your own catalogue and the rules you set, such as in-stock items first. It never invents products or discounts.
It says so and hands the customer to your team, with the conversation attached, so nobody has to repeat themselves.
The range
What it costs,
at the direct rate.
Priced as a build for one support queue, answering from your own documents. A monthly support retainer keeps its answers accurate as your documents change.
- ProjectChatbot build$500–$10Kfixed quote, one-time
- RetainerMonthly tuning and hosting support$100–$1,250per month
- ProjectGrowth assistant$1,500–$10Kfixed quote, one-time
- RetainerGrowth assistant, monthly$350–$1,250per month
- ProjectEcommerce assistant$1,500–$10Kfixed quote, one-time
- RetainerEcommerce assistant, monthly$350–$1,250per month
- ProjectCRM assistant (HubSpot, Salesforce or Zoho)$1,500–$10Kfixed quote, one-time
- RetainerCRM assistant, monthly$350–$1,250per month
- ProjectHealthcare assistant, built to your HIPAA requirements$3,000–$10Kfixed quote, one-time
- RetainerHealthcare assistant, monthly$600–$1,875per month
Indicative: every figure is refined into an itemised proposal.INR figures shown excl. GST.
Answer your customers
before they leave.
Tell us your platform and the questions customers ask most. We reply with a scope and a fixed price.
Reply within four business hours (typical) · NDA standard · Clear IP & Ownership Terms
Last updated