An agency that stopped answering. Code nobody can make sense of. A launch that's been "two weeks away" since spring. Our software project rescue services start with a no-blame audit of what actually exists. Sometimes the right answer is to finish it, not rebuild it.
NDA first · Verdict in writing · Reply within four business hours (typical)
Brands our teams have delivered for
PixelCrayons rescues stalled software projects, starting with a no-blame audit of what exists. Senior engineers read the code, servers and backlog. Then they write down what's sound, what can be saved and what each option costs. Sometimes the answer is to finish it, not rebuild it. The audit is small and fixed, and the verdict is yours either way.
We sign an NDA and talk through the project's state, the access you hold and the deadline that matters. We take read-only access and change nothing yet.
We confirm the date the written verdict arrives: what's sound, what's salvageable, and a priced plan to finish, stabilise or rebuild.
You confirm the scope, the payment and the access we need. Nothing starts before this.
Backups, monitoring and broken flows come first, so things stop getting worse.
The plan is worked to launch, reported weekly against the deadline that matters.
Prism is the client workspace where your requests, approvals, tasks and weekly reviews live.
A solution spans several disciplines. Some engagements include Prism, our client workspace, and your proposal says whether yours does. Where it does, the work runs in one workspace you log into: one request queue, one task list and one weekly review across all of it.
One request list, one task list, one review.
Each decision recorded, with the expectation attached.
Fully loaded. Unmeasured spend shows as unknown, never zero.
Real projects for real clients, with results we can show.
Product names and marks are trademarks of their owners. Naming a technology means our teams build with it. It does not mean a partnership, certification or endorsement.
We haven't published a rescue yet. This is the nearest case. The same senior team took over someone else's backlog halfway through, under an agency's brand. That is most of what a rescue is. Delivery velocity rose 85%.
We worked with PixelCrayons for around three years, with their developers becoming a genuine extension of our team. Having consistent developers who understood the work and could stay with us over the long term made a real difference to continuity and delivery.
Replies slowed, then stopped, but the invoices didn't. Now you're halfway through a build. The product is half-finished, you may not hold the logins, and the launch date slips every week. The priority isn't arguing about what happened. It's getting back access, control and momentum, in that order.
The developer who built it left, or the supplier who knows it won't share. There's no documentation and no tests, and every release feels like a coin toss. Every small change is priced like surgery, because without a map, it is.
It looks great in demos but never launches. The last ten per cent is the hard part: edge cases, integrations, QA and performance. It's been "two weeks away" for months. What ran out wasn't effort. It was momentum, and momentum can be restored.
A platform move that sank your traffic. A rushed patch that broke checkout. A redesign that doubled the bounce rate. Each fix added a layer, and now nobody knows which layer hurts. Careful untangling beats another confident rewrite.
A rescue uses whichever of these the audit calls for. You get one team, one plan and one person who answers for the deadline.
Before anyone writes code, a senior engineer reads what exists. That means the code, servers, backlog and any disputed logins. Then they put the verdict in writing. It's the smallest thing we sell and the only place to start.
Founder & CEO
An entrepreneur at heart. He links business analysis, strategy, clear goals and ROI to practical technology.
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Technical Manager
Brings technical work, client updates and project management together, so work moves smoothly from brief to launch.
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Know who coordinates your engagement, who owns the work and how to escalate an issue.
All engagements. Roles may be combined and vary with your engagement.
Each one says where it applies and links to its full terms.
We typically respond within four business hours. Eligible engagements can typically start within two to three business days after scope, payment and required access are confirmed.
Business hours are Monday to Friday, 9:00 am to 6:00 pm IST, excluding published company holidays. Typical expectations, not guaranteed service levels.
Full termsYour materials remain yours. Bespoke deliverable rights, licences and handover are agreed before work starts.
All engagements.
Full termsKnow who coordinates your engagement, who owns the work and how to escalate an issue.
All engagements. Roles may be combined and vary with your engagement.
Full termsBefore work starts we agree how often you get updates, what the reports cover and who sends them. You know who coordinates your engagement, who owns the work and how to escalate an issue. For hourly and retainer work, time is recorded in Workstatus, so you can see the time records behind your invoice.
We quote each engagement in a written proposal, and the initial consultation, standard proposal and straightforward scoping are free. The proposal states the deliverables, exclusions, fees and currency, payment milestones and any third-party costs, so you can compare it line by line with a local quote. You can buy one service or several, and keep the providers you already have.
Your materials, data and accounts remain yours, and we prefer to work in advertising and analytics accounts you own, with access delegated to our team. Agreed ownership rights in bespoke deliverables transfer under the engagement terms and applicable payment; third-party software and assets keep their licences. We do not withhold customer-owned data or accounts over a payment dispute.
Cancellation, notice and any renewal terms are written into your proposal or statement of work before you accept it. If an engagement ends early, we hand over completed, paid-for work and list any unfinished work separately. For an eligible specialist trial, you can stop within the trial window and pay nothing for eligible trial hours.
How we handle claims, credentials and your data: group credentials, dated ratings, how case figures are signed off, client permissions and data handling.
Senior engineers read before anyone touches anything, on read-only access. Each part of the audit feeds a specific line of the written verdict and its priced plan.
| What we read | What we look for | What it decides |
|---|---|---|
| Who holds what | Repositories, domains, hosting, analytics and ad accounts, and who holds each credential | The handover request to the old agency, in the right order, and what has to be rebuilt because it cannot be recovered. |
| The repository | Code quality, test coverage, and the security and data-handling basics | What is structurally sound, what needs surgery and what should be replaced. |
| Deploys and backups | What actually happens on a deploy, and whether backups exist and are verified | The stabilisation items that go first: backups, monitoring, and the flows losing money or trust. |
| The backlog, against what was promised | What is left between the build and the promise, often the last ten per cent: edge cases, integrations, QA and performance | Whether the verdict is finish it, don't rebuild it, and what finishing costs. |
| The stack you already have | Whether it can reach your goals | Whether we keep working in it. We stay with your technology unless the audit shows it cannot work. We don't comment on the previous team's choices. |
If a rebuild is cheaper than untangling, the verdict shows the arithmetic. If the project is not worth saving, it says that too, and the report is yours either way.
Yes. Software development project rescue means half-finished builds, inherited code and suppliers who vanished mid-contract. We work with the technology you have, unless the audit shows it can't reach your goals. We don't comment on the previous team. All we need is access: the code repository, hosting and any logins you can gather before the audit.
Only if the evidence says so, and it usually doesn't. "Burn it down" is the most profitable advice an agency can give, so be wary of it. The written verdict says what's sound, what needs major work and what should be replaced. When a rebuild is cheaper than untangling, we show the sums.
Senior engineers check the code, servers and backlog against what was promised. They look at code quality, tests, releases, backups, security, data handling and who holds which logins. You get a written verdict with a priced plan. "No blame" is practical. Naming culprits changes nothing, and blame makes people hide the facts a rescue needs.
Often, on the practical side. We list what they hold: code repositories, domains, hosting, analytics and ad accounts. Then we run a clear handover request in the right order. Anything that can't be recovered gets rebuilt, priced line by line. We won't act as your lawyer. A contract dispute goes to yours, while we run the technical recovery.
Making the system stable comes first in every rescue plan. We check backups, set up monitoring and repair the flows losing money or trust. Eligible work can typically start two to three business days after scope, payment and required access are confirmed. We sort emergencies by urgency on the first call. But we won't rush a fix into a system we haven't read.
Then it says so, and that's the cheapest bad news you can get. The audit is small and fixed, and the report is yours either way. It gives findings, costs and options you can act on with us or anyone else. If we recommend a rebuild, it comes priced, in stages and explained.
Tell us what's stuck, no blame required. A senior engineer reads what exists and returns a written verdict with a priced plan: finish, stabilise or rebuild, whichever the evidence supports. Once we have a complete brief, we confirm when it arrives.
Verdict in writing · Reply within four business hours (typical) · NDA standard
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