What we commit to,
and how to check it.

We typically respond within four business hours. Eligible engagements can typically start within two to three business days after scope, payment and required access are confirmed.

We typically respond within four business hours: a useful human reply, not an automated acknowledgement or a completed proposal. Once we have a sufficiently complete brief, we confirm the date you will receive your proposal. Eligible engagements can typically start within two to three business days after scope, payment and required access are confirmed. These are typical operating expectations, not universal response or start guarantees.

Business hours are Monday to Friday, 9:00 am to 6:00 pm IST, excluding published company holidays. Typical expectations, not guaranteed service levels.

Applicable development work includes 30 days of corrective maintenance after production launch.

We correct defects in PixelCrayons-delivered work that prevent it meeting the agreed requirements, when reported within 30 calendar days of production launch. Covered defects remain in the correction process even if resolution finishes later. New functionality, changed scope, unrelated third-party or platform changes and ongoing maintenance are outside this provision. Support hours follow the engagement.

Development engagements only; not marketing services or retainers.

Your materials remain yours. Bespoke deliverable rights, licences and handover are agreed before work starts.

Your materials and data remain yours. Agreed ownership rights in bespoke deliverables transfer under the engagement terms and applicable payment. Third-party software and assets keep their licences; pre-existing or reusable components keep their agreed ownership and usage rights. Account access, handover and termination follow the engagement terms.

All engagements.

Know who coordinates your engagement, who owns the work and how to escalate an issue.

Before work starts, we identify your client or commercial owner, delivery or specialist owner, communication coordinator and escalation contact. Roles may be combined and vary with your engagement.

All engagements. Roles may be combined and vary with your engagement.

For eligible managed specialists. Up to 14 calendar days or 80 logged working hours, whichever comes first. End within the trial and pay nothing for eligible trial hours. Continue beyond it and those hours are billed at the agreed rate. Unpaid trial work remains ours if you stop.

Try one eligible PixelCrayons specialist on an agreed scope and working arrangement. Your organisation's first trial ends at 14 calendar days or 80 logged working hours, whichever occurs first. Notify us within that window if you do not wish to continue; eligible trial hours are waived. Authorised work beyond the limit starts the paid engagement and makes trial hours payable at the agreed rate. If no paid continuation is authorised, work pauses and the trial closes without eligible-hour charges. Separately approved third-party purchases remain payable. If you stop without paying for trial work, PixelCrayons retains its trial deliverables; evaluation rights end and ongoing use needs a separate agreement. Your materials, data and accounts remain yours. These terms are agreed before starting.

Eligible managed-specialist roles only, one trial per customer. Not offered for AI, chatbot, prompt, automation, API-integration or QA work. Brand and graphic designers, brand strategists, video editors, content writers, copywriters and content marketers start with a paid pilot.

At least four hours a day inside your core working hours. Two hours plus a daily written handover for the US West Coast.

Your engineers work at least four hours a day inside your core working hours. We set the window with you before the engagement starts and hold it for as long as the engagement runs. For the US West Coast the live overlap is two hours each morning, with a written handover at the end of every Indian day. We do not run night shifts: engineers who work nights leave quickly, and keeping the same people on your team matters more to us than a longer overlap.

Managed specialists only; not a staffing promise for project teams.

We deliver under your agency's brand and respect your client relationships. We do not approach the clients you introduce to us for direct business. Confidentiality and client-protection terms are agreed before work begins.

Protected clients are those you introduce to us for proposals or discovery and those we deliver work for through your agency. We do not solicit them or accept direct work from them during the protected period, which runs through the work and for twelve months after the last assignment for that client ends; if an introduction never becomes a project, twelve months from the documented close of the opportunity. If one of your clients contacts us directly, we tell you and resolve the enquiry through you. Direct operational contact with an end client happens only with your authorisation. These terms are written into the agreement before protected work starts.

Agency engagements. Protection runs through the work and for twelve months after the last assignment for that client ends.