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AI that does the work
and shows its sources.

AI development services that ship real work: chatbots that answer from your own documents, automation that clears the repetitive queue, knowledge systems that cite every answer. Built on the stack you already run, with a working pilot in 14 days and no black boxes: you see the prompts, the evaluation results and the source behind every answer.

Pilot scoped in 48 hours · No platform lock-in

  • Hello Peter
  • Gruber Logistics
  • Delhivery
  • Thomson Reuters
  • Qatar Airways
  • Grundfos
  • Save
  • BERD
  • Yale University
  • Kuwait Police
  • Dubai Police
  • Panasonic
  • Infosys
  • Kia
  • Hitachi
  • Orange Business Services
In one answer

PixelCrayons builds AI chatbots, workflow automation, knowledge systems (RAG: answers drawn from your own documents, with sources shown) and personalisation: on the stack you already run. Every engagement starts with a scoped pilot: one workflow, your own data, a working deliverable in 14 days. Guardrails (the rules that keep it inside its brief), evaluation and handover are included. Answers ground in your documentation with sources shown, and anything that should not run unsupervised keeps a person in the loop. Direct for brands, white-label for agencies.

The operating record

Judge the record,
not the adjectives.

Outcomes tied to real engagements, not averages.

21 yrs
Years in continuous delivery
100+
Agency partnerships
2,500+
Projects delivered
30+
Countries served
2+ yrs
Average partner retention
14 days
NDA to first deliverable
340%
Revenue growth · 7 months
Client outcome: eCommerce
+127%
Organic traffic · 5 months
Client outcome: SaaS
85%
Faster delivery · zero churn
Client outcome: via agency partner
Clutch — 4.8 / 5 ratingGoodFirms — 4.7 / 5 rating
Google Partner
Meta Business Partner
Shopify Partner
Where the work happens
ShopifyWooCommerceMagentoWordPressWebflowKlaviyoGoogle AdsMeta AdsGA4Next.js
  • First working deliverable in 14 days
  • Proposals itemised in 48 hours
  • You own the code, prompts and data
  • Grounded answers: sources shown
  • Human handover built into every assistant
  • Your stack: no forced migration
  • 21 years of delivery, before and after the AI wave
Pick your starting point

Every way in.
One senior team.

Most engagements start with a single pilot (a chatbot, an automation, a knowledge base) and grow once it has earned its keep. The pilot is chosen for a measurable queue or question volume, so its value is visible before anything larger is scoped.

Looking to be cited by ChatGPT, not to build with it?

That is a different job: structuring your site so answer engines can quote it, with sources pointing back to your pages. It needs content, schema and authority work rather than a model or a pipeline, which is why it lives under marketing, where one published SaaS case earned AI Overview citations alongside 127% organic traffic growth (single engagement).

In every engagement

What an AI build
actually includes.

01

Discovery & scoping, in writing

We map the one workflow worth automating first, audit the data and systems it touches, and define what a correct result looks like, before anything is built. Discovery also answers the question most vendors skip: whether you should build at all. The pilot scope you approve is small enough to prove value in weeks and itemised enough to hold us to.

Week zero
02

Built on your stack

No forced platform migration. We build on the cloud, CRM and helpdesk you already run, and choose models on fit, cost and data residency, structured so the model underneath can be swapped without rework when better or cheaper options ship. Which they do, every few months.

Every build
03

Guardrails & evaluation

Every assistant ships with an evaluation suite built from your real cases: grounding checks against your documentation, uncertainty thresholds that trigger a human handover instead of a guess, and logs you can audit after the fact. If it doesn't know, it says so. An assistant that guesses in front of a customer costs you more trust than any number of correct answers earn back.

Before launch
04

Integration with existing systems

The pilot plugs into the tools your team already lives in (helpdesk, CRM, Slack, internal APIs) so adoption never depends on anyone changing how they work. If a system has no API, we find the seam; that's the craft part of the job.

Included
05

Handover & training

Documentation, admin training and a runbook your own team can operate without us, including how to update the knowledge base, read the evaluation reports and adjust the escalation rules. You own the code, the prompts and the pipelines outright. No lock-in, no black box, no dependency on us to keep the lights on.

At handover
Pilot in weeks

A working deliverable,
not a slide deck.

01
Days 1 to 3

Discovery & data audit

We map the workflow, audit the documents and systems it touches, and agree in writing what a correct result looks like: the measure the pilot will be judged against.

02
Week 1

Pilot scoped & priced

A written scope lands: one workflow, real data, named guardrails, a demo date. You approve it (and see the itemised price) before a line of code ships.

03
Day 14

Working pilot, your data

By day 14 you're clicking through a working deliverable grounded in your own documents: the same NDA-to-first-deliverable commitment we make on every engagement.

04
Weeks 3 to 6

Evaluate, harden, hand over

The pilot runs against real cases from your queue, guardrails tighten, integrations wire into your helpdesk and CRM, and your team is trained on the runbook. We scale what worked, and say so plainly if it shouldn't scale.

Inside Prism

Your engagement, week to week,
in one workspace.

Your AI build runs in a Prism workspace you log into: requests, approvals, the task list and the weekly review, with each decision and its expected result written down.

  • 01

    Requests and approvals, in one place

    Raise a request in your workspace, approve a piece of work, and see who owns it and when it is due.

  • 02

    Owned tasks and routines

    Every task has one owner and a date. Recurring work runs as a routine, so nothing depends on someone remembering.

  • 03

    A weekly review with decisions recorded

    Each decision is written down with the expectation attached: what we expect to change, and by when.

  • 04

    Every action recorded, checked against the outcome

    What we did and what happened sit side by side, so the next review starts from evidence rather than memory.

How we report it, in Prism

The eval scorecard,
before the pilot goes near a customer.

What you receive in month one

AI work is reported against an evaluation set built before any model is chosen. In the first month you receive the task definition with the inputs and acceptable outputs written down, the eval set of real cases with expected answers, and the scorecard showing accuracy, refusal behaviour and cost per run. The go/no-go checklist names what must hold before the pilot touches live traffic.

  • 01Task definition: inputs, acceptable outputs, and the cases the system must decline
  • 02Eval set: real cases with expected answers, reviewed by your team
  • 03Scorecard: accuracy, refusal behaviour, latency and cost per run
  • 04Go/no-go checklist: the thresholds the pilot must meet before launch
  • 05Failure log: each wrong answer, its cause, and the fix applied

Related workB2B SaaS: from invisible to answer-engine cited.SaaS · UK · A different discipline, so it is linked here rather than presented as proof of this one.

Beyond AI

One senior team, four disciplines.

The chatbot, the site it lives on and the search visibility that feeds it are built by one team on one roadmap. Agencies resell all of it white-label.

Questions

Frequently
asked.

Less than most agencies imply, because we don't start with a platform build. Every engagement opens with a scoped pilot (one workflow, your data, a working deliverable in 14 days), so you're pricing a small, defined piece of work rather than a vague transformation programme. The proposal you receive within 48 hours itemises exactly what ships, including the workflow covered, the integrations wired, the guardrails and evaluation included, and what handover looks like. Scaling beyond the pilot is priced only after the pilot has earned it.

The ones that fit your data, your budget and your residency requirements: decided in discovery, not before it. We're deliberately model-agnostic. Builds are structured so the underlying model can be swapped without rework as better or cheaper options ship, which happens every few months. That protects you from betting the project on whichever provider is fashionable this quarter. More important than the model name is everything around it: how answers are grounded in your documentation, how failures are caught, and how the system plugs into the tools your team already uses. And we build on your existing cloud and stack, not a platform you'd have to migrate to.

It stays yours. Work runs under NDA as standard; your documents and customer data are used to ground your system and for nothing else. Where you need it, we deploy inside your own cloud account or private environment so nothing leaves your infrastructure, and we use enterprise API terms under which providers don't train on your data. Retention, residency and access rules are agreed in the scope document, not discovered after launch. Access is logged. At handover you own the code, the prompts and every pipeline we built, so there's no dependency on us to keep it running.

Any language model can. Anyone who tells you otherwise is selling something. Our job is to make errors rare, visible and safe. Every assistant we ship answers from your own documentation and shows its sources; when confidence is low it says so and hands over to a human rather than guessing. Before launch it runs against an evaluation suite built from your real cases, and after launch the logs let you audit exactly what was said and why. The honest answer: not zero errors, but engineered, measured and contained ones.

Sometimes buy, and we'll tell you so in discovery, because a pilot that shouldn't exist wastes your money and our reputation. Off-the-shelf makes sense when the workflow is generic and the tool can already reach your data. Custom earns its keep when the workflow is core to how you make money, when answers must be grounded in your own documentation, or when the off-the-shelf option can't integrate with the systems your team actually uses. Discovery ends with a written recommendation either way. If the recommendation is a tool you subscribe to for a fraction of a build, that's what the document will say.

Whoever you choose: you're not locked to us. Every build hands over with documentation, admin training and a runbook your own team can operate; you own the code and the prompts outright. A light retainer is the usual shape after launch, for monitoring, evaluation re-runs as your documentation changes, and the changes the first month teaches. Or take the handover and run it in-house. Either way the retainer is scoped like everything else: itemised, in writing, cancellable.

A working pilot, not a slide deck. With us that means one workflow, your own data and a working deliverable in 14 days, built on the stack you already run. Guardrails, an evaluation suite from your real cases and a runbook for your team are included. You own the code, the prompts and the pipelines at handover.

Put AI to work on
one real workflow.

Scope a pilot: one workflow, your own data, a working deliverable in 14 days, with guardrails, evaluation and handover included, and a written recommendation if custom isn't the right call.

48-hour proposal · NDA standard · You own what we build

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