Parvessh Agarwal
Founder & CEO
An entrepreneur at heart. He links business analysis, strategy, clear goals and ROI to practical technology.
LinkedIn →A healthcare chatbot
built to your HIPAA requirements.
A website assistant for patient enquiries: booking questions, services, opening hours and insurance. It answers only from content you approve, never gives medical advice, and hands patients to your staff by the rules you set.
From $3,000 to build and $600 a month · Reply within four business hours (typical)
Brands our teams have delivered for
What we do
PixelCrayons builds healthcare chatbots for clinics and practices, built to your HIPAA requirements. The assistant answers patient enquiries on your website from content you approve. It gives no diagnosis or medical advice and hands over to your staff. It starts at $3,000 to build and $600 a month for up to 2,000 conversations.
Our work
See what we've built
and the results it brought.
Real projects for real clients, with results we can show.
2004
Established
500+
Agencies served
4,500+
Projects delivered
340%
Revenue growth · 7 months
eCommerce
+127%
Organic traffic · 5 months
SaaS
85%
Faster delivery · backlog cleared
via agency partner
Where the work happens
In every build
What a healthcare chatbot
includes.
01
Patient enquiries, not medical advice
The assistant answers the questions your front desk gets every day: how to book, which services you offer, opening hours, insurance and directions. It answers only from content you approve. Anything clinical, such as symptoms, results or medicines, goes straight to your staff.
The scope
02
Built to your HIPAA requirements
The assistant answers general questions only and collects no patient health information, such as symptoms, conditions or medical history. Before any patient uses it, we agree in writing where conversations are stored, who can open the logs and how long they are kept. The hosting and model are chosen for your HIPAA requirements.
Before launch
03
Handover to your staff
Set rules decide when the assistant stops and hands over: clinical questions, complaints, urgent requests and anything it is unsure of. Your staff receive the conversation, so the patient does not repeat themselves.
Every build
04
Tested before a patient sees it
We build tests from the questions your practice really receives, including the ones it must refuse. You see the results and sign off before launch. The tests run again whenever your content changes.
Before launch
05
Logs, reviews and ownership
Every conversation is logged to your retention policy. Each quarter we review handovers, logs and access with you. At handover you get a step-by-step guide, admin training and agreed IP and ownership terms.
Ongoing
How it starts
From your front desk
to a tested assistant.
01
Start
Brief and a call
We sign an NDA and talk through the enquiries your front desk handles and your HIPAA requirements.
02
Once the brief is complete
Content and data review
We review the content the assistant may answer from and agree what patient information it may see, where it is stored and who can open the logs.
03
Your decision
You sign off
You confirm the scope, the payment and the access we need. Nothing starts before this.
04
Typically 2 to 3 business days later
The team starts
We set the handover rules with your staff and build the assistant on your approved content.
05
On the date in your proposal
Tested, then live
The assistant runs against your test questions, you sign off on the results, and it goes live on your website.
Related AI services
Other AI services for your practice
The healthcare assistant is one kind of AI chatbot. Start with the chatbot page for support and sales assistants, or see what we build for healthcare more widely.
Who is accountable
The people responsible
for your work.
Saundaraya Gupta
Technical Manager
Brings technical work, client updates and project management together, so work moves smoothly from brief to launch.
LinkedIn →Every engagement
A named coordinator and escalation contact
Know who coordinates your engagement, who owns the work and how to escalate an issue.
All engagements. Roles may be combined and vary with your engagement.
Before you sign
Our commitments
Each one says where it applies and links to its full terms.
Response and start times
We typically respond within four business hours. Eligible engagements can typically start within two to three business days after scope, payment and required access are confirmed.
Business hours are Monday to Friday, 9:00 am to 6:00 pm IST, excluding published company holidays. Typical expectations, not guaranteed service levels.
Full termsClear IP & Ownership Terms
Your materials remain yours. Bespoke deliverable rights, licences and handover are agreed before work starts.
All engagements.
Full termsClear Delivery & Escalation Ownership
Know who coordinates your engagement, who owns the work and how to escalate an issue.
All engagements. Roles may be combined and vary with your engagement.
Full termsHow do we know the work will be good?
Every delivery is reviewed before release by QA, your Project or Account Manager and a senior delivery lead, and you then review it against the acceptance criteria agreed at the start. Our specialists use AI to support delivery, with people responsible for reviewing the work. Applicable development work includes 30 days of corrective maintenance after production launch.
Who owns the ad accounts, the data and the work?
Your materials, data and accounts remain yours, and we prefer to work in advertising and analytics accounts you own, with access delegated to our team. Agreed ownership rights in bespoke deliverables transfer under the engagement terms and applicable payment; third-party software and assets keep their licences. We do not withhold customer-owned data or accounts over a payment dispute.
What if we want to stop?
Cancellation, notice and any renewal terms are written into your proposal or statement of work before you accept it. If an engagement ends early, we hand over completed, paid-for work and list any unfinished work separately. For an eligible specialist trial, you can stop within the trial window and pay nothing for eligible trial hours.
How will we know what you are doing?
Before work starts we agree how often you get updates, what the reports cover and who sends them. You know who coordinates your engagement, who owns the work and how to escalate an issue. For hourly and retainer work, time is recorded in Workstatus, so you can see the time records behind your invoice.
How we handle claims, credentials and your data: group credentials, dated ratings, how case figures are signed off, client permissions and data handling.
Before launch
What we agree in writing
before a patient uses it.
These are the points we settle with your practice before the assistant goes live. Each one is written into the scope.
- 01Which enquiries it answersBooking, services, opening hours, insurance and directions, from content you approve.
- 02What it must never answerSymptoms, results, medicines and anything clinical go to your staff.
- 03What it never collectsPatient health information such as symptoms, conditions or medical history.
- 04Where data is stored and for how longHosting chosen for your requirements, with logs kept to your retention policy.
- 05Who can open the logsThe staff and support team you name, reviewed with you each quarter.
- 06When it hands overClinical questions, complaints, urgent requests and anything it is unsure of.
Nothing goes live until you have signed off on these points and on the test results.
Questions
Frequently
asked.
It starts at $3,000 to build and $600 a month. That covers website patient enquiries for one practice group, hosting and model chosen for your HIPAA requirements, handover to your staff, logs kept to your retention policy, up to 2,000 conversations a month and a quarterly review. More locations, languages or a connection to your booking system are quoted from your brief. Prices exclude taxes.
You tell us your requirements, and we build to them. The assistant answers general questions only and collects no patient health information. Where conversations are stored, who can open the logs and how long they are kept are agreed in writing before any patient uses it, and reviewed with you each quarter.
No. It answers enquiries such as booking, services, opening hours and insurance from content you approve. Questions about symptoms, results or medicines go to your staff, with the conversation attached.
It can explain how to book and pass the request to your staff from the start. A direct connection to your booking or practice system is quoted separately, once we know which system you use.
The people you name. Logs are kept to your retention policy, and access is limited to the staff and the support team you agree. We review access with you every quarter.
The range
What it costs,
at the direct rate.
Priced as a build for one support queue, answering from your own documents. A monthly support retainer keeps its answers accurate as your documents change.
- ProjectChatbot build$500–$10Kfixed quote, one-time
- RetainerMonthly tuning and hosting support$100–$1,250per month
- ProjectGrowth assistant$1,500–$10Kfixed quote, one-time
- RetainerGrowth assistant, monthly$350–$1,250per month
- ProjectEcommerce assistant$1,500–$10Kfixed quote, one-time
- RetainerEcommerce assistant, monthly$350–$1,250per month
- ProjectCRM assistant (HubSpot, Salesforce or Zoho)$1,500–$10Kfixed quote, one-time
- RetainerCRM assistant, monthly$350–$1,250per month
- ProjectHealthcare assistant, built to your HIPAA requirements$3,000–$10Kfixed quote, one-time
- RetainerHealthcare assistant, monthly$600–$1,875per month
Indicative: every figure is refined into an itemised proposal.INR figures shown excl. GST.
Take routine patient enquiries
off your front desk.
Tell us which enquiries your practice handles most and what your HIPAA requirements are. We reply with a scope and a fixed price.
Reply within four business hours (typical) · NDA standard · Clear IP & Ownership Terms
Last updated