Search your name.
Like what you see?
An old news story on page one, reviews nobody answered, listings with a dead address. Online reputation management is an industry full of promises nobody can keep, so this is the honest version: repair what ranks, then earn better.
NDA first · Free website review · No fake reviews, ever
Brands our teams have delivered for
Reputation management done properly earns better search results: it doesn't fake them. We work four levers: review requests to real customers at the right moment, consistent listings, your own pages ranking for your name, and content strong enough to outrank the noise. We refuse fake or incentivised reviews and any promise of guaranteed removal.
- SEOSearch discipline pointed at your own name, so your pages earn the positions they hold.
- Local SEOListings and profiles claimed, corrected and kept consistent everywhere buyers check your name.
- Content MarketingAuthoritative pages that outrank the noise and earn the positions it was borrowing.
Judge the work,
not the adjectives.
Outcomes tied to real engagements, not averages.
Four ways a reputation
degrades online.
Page one belongs to everyone but you
Search your brand and your own site holds one or two spots; the rest is an outdated article, an aggregator profile you never claimed, a competitor's "alternatives" page and a forum thread from years ago. That page is your reception area, and strangers are staffing it.
Reviews are stale, thin or unanswered
A handful of reviews, the newest a year old, one angry outlier doing most of the talking, and no reply from you under any of them. Buyers read silence as confirmation. The fix isn't cosmetic: it's a working process for asking, answering and learning from reviews.
Every directory tells a different story
An old address on one listing, wrong hours on another, a misspelt name on a third, profiles half-claimed or abandoned. Inconsistency costs twice: it confuses the buyers who check, and it erodes the confidence of the local-search systems deciding whether to show you at all.
The noise outranks anything good
One bad thread or dated story ranks above ten years of good work, not because it's strong, but because nothing stronger was ever published. Rankings abhor a vacuum: if you don't fill the results for your own name, whatever exists will.
Earned repair,
not erasure.
Our reputation management services work through the levers below. Each is a discipline you can inspect on its own page, pointed, in this engagement, at what people find when they check your name.
Two things we will never sell you.
Fake or incentivised reviews: banned by every platform, illegal in a growing list of jurisdictions. And "guaranteed removal": outside narrow legal and platform-policy routes, nobody controls what Google shows, and anyone promising otherwise is charging you for hope.
Fix what's yours,
earn the rest.
Brief and a call
We sign an NDA and talk through what turns up for your name: search, maps, AI answers, review profiles and listings.
Audit and itemised proposal
We confirm when the proposal arrives. It sorts what ranks for your name into three piles and prices the review process, listings cleanup and publishing calendar.
You sign off
You confirm the scope, the payment and the access we need. Nothing starts before this.
The work starts
Listings and profiles you control are corrected first, and reviews that break platform rules are flagged through the proper channels.
Earn, monitor, answer
Review requests run inside your operations, listings are maintained, content is published and the brand SERP is tracked weekly. Reputations aren't fixed once: they're maintained.
Your engagement, week to week,
in one workspace.
Prism is the client workspace where your requests, approvals, tasks and weekly reviews live.
A solution spans several disciplines, so where the engagement includes it, it runs in one Prism workspace you log into: one request queue, one task list and one weekly review across all of it.
- 01
One queue across disciplines
One request list, one task list, one review.
- 02
Weekly review
Each decision recorded, with the expectation attached.
- 03
Cost per qualified lead
Fully loaded. Unmeasured spend shows as unknown, never zero.
Start with the brand review. In writing.
Say "brand review" in the message and a senior strategist searches your name the way a buyer would: Google, maps, AI answers, reviews. What's fixable, what's earnable and what isn't, in writing.
Our commitments
Each one says where it applies and links to its full terms.
Response and start times
We typically respond within four business hours. Eligible engagements can typically start within two to three business days after scope, payment and required access are confirmed.
Business hours are Monday to Friday, 9:00 am to 6:00 pm IST, excluding published company holidays. Typical expectations, not guaranteed service levels.
Full termsClear IP & Ownership Terms
Your materials remain yours. Bespoke deliverable rights, licences and handover are agreed before work starts.
All engagements.
Full termsClear Delivery & Escalation Ownership
Know who coordinates your engagement, who owns the work and how to escalate an issue.
All engagements. Roles may be combined and vary with your engagement.
Full termsHow will we know what you are doing?
Before work starts we agree how often you get updates, what the reports cover and who sends them. You know who coordinates your engagement, who owns the work and how to escalate an issue. For hourly and retainer work, time is recorded in Workstatus, so you can see the time records behind your invoice.
Why pay you rather than a local agency?
We quote each engagement in a written proposal, and the initial consultation, standard proposal and straightforward scoping are free. The proposal states the deliverables, exclusions, fees and currency, payment milestones and any third-party costs, so you can compare it line by line with a local quote. You can buy one service or several, and keep the providers you already have.
Who owns the ad accounts, the data and the work?
Your materials, data and accounts remain yours, and we prefer to work in advertising and analytics accounts you own, with access delegated to our team. Agreed ownership rights in bespoke deliverables transfer under the engagement terms and applicable payment; third-party software and assets keep their licences. We do not withhold customer-owned data or accounts over a payment dispute.
What if we want to stop?
Cancellation, notice and any renewal terms are written into your proposal or statement of work before you accept it. If an engagement ends early, we hand over completed, paid-for work and list any unfinished work separately. For an eligible specialist trial, you can stop within the trial window and pay nothing for eligible trial hours.
How we handle claims, credentials and your data: group credentials, dated ratings, how case figures are signed off, client permissions and data handling.
What turns up for your name,
and what we do about each.
The audit sorts what buyers find into three piles: violations worth reporting, assets you control, and positions that can only be earned. Each pile gets a different fix and runs on a different clock.
| What turns up | What we do | What to expect |
|---|---|---|
| A listing with the wrong address, hours or name | Correct it, then keep every listing consistent | The fast lane, typically weeks, because you control the assets. |
| A review that breaks platform rules: fake, off-topic, harassment or a conflict of interest | Flag it through the platform's proper channels | The platform decides. Reviews that do not qualify stay up. |
| A harsh but genuine review | A calm, factual reply, and a fix for the process failure it exposed | The reply is read by buyers who will never write a review themselves. |
| Too few reviews, or only stale ones | Ask genuine customers when satisfaction peaks, with no review-gating | Months, tracking your actual customer volume, since every review has to be real. |
| An old story or thread outranking your own pages | Publish and promote something stronger | The slowest work, often quarters. |
| Content that is false or defamatory | Your lawyer drives the legal route while we run the search side in parallel | Courts move slower than search results, so the earned coverage matters however the legal route ends. |
Nothing in the plan is promised that is not controllable: no fake reviews, and no guaranteed removals.
Frequently
asked.
Usually no, and be wary of anyone who says yes for a fee. Platforms remove reviews that break their rules (fake, off-topic, harassment, conflicts of interest), and where one qualifies we flag it through the proper channels. What works instead is a calm, factual reply, a fix for the failure the review exposed, and a steady stream of real reviews.
No. Fake reviews are fraud: banned by every platform, illegal under consumer-protection law in a growing number of markets and increasingly detected and purged. We build an asking process instead: finding happy customers, asking when satisfaction peaks and making the review easy to leave. No review-gating either, because steering unhappy customers away from the form breaches platform terms too.
No: nobody guarantees rankings and keeps the promise, for brand terms or any others. Brand queries are the friendliest territory in search, though, because your own site, profiles and content are usually the strongest candidates for your name. The plan states in writing what we expect to move and how we'll measure it.
It depends on the pile. Listings and profile cleanup is the fast lane, typically weeks, because you control the assets; review momentum takes months and tracks your customer volume. Outranking established negative content is slowest, often quarters. Anyone quoting days is describing suppression tricks that collapse at the next algorithm update.
Then it's a legal question first. Defamation, impersonation and privacy violations have formal routes (court orders and platform legal processes) that a lawyer should drive; we're not lawyers. We run the search side in parallel: documenting where the content ranks, pursuing platform-policy reports and building earned coverage that matters however the legal route ends.
No, though they share machinery. SEO grows visibility for what you sell; brand reputation management defends trust at the moment someone checks who you are, adding review operations, listings governance, response playbooks and monitoring. If your problem is being invisible rather than misrepresented, the digital-presence engagement fits better, and we'll say so on the first call.
Practitioner notes
on this work.
Repair what ranks.
Earn what's next.
Start with the website review: a senior strategist looks at what your name actually returns (search, AI answers, maps, reviews) and tells you what's fixable, what's earnable and what isn't. In writing.
No fake reviews · No guaranteed removals · NDA standard
Last updated