How a white-label partnership
runs, week to week.
The terms agencies ask about before they put their brand on our work: who approves, what is included, what happens when a client changes the brief, and how specialists, care and shared hours work.
Scope agreed before you pay · One approver · Client protection in writing
Brands our teams have delivered for
Your agency briefs and approves; we deliver under your brand, against a scope agreed before you pay. One account manager coordinates the work, one approver on your side keeps reviews clear, and corrections to missed scope are included. Development and AI work carries 30 days of corrective maintenance after launch.
- One approverConsolidated feedback from one person at your agency keeps reviews short and…
- No double chargingWork a package includes is never sold again as an add-on or taken from shared…
- Your client stays yoursNo client contact or publication without your permission…
Judge the work,
not the adjectives.
Outcomes tied to real engagements, not averages.
From brief
to first delivery.
Brief and shortlist
Send the service, the inputs you have and your target date, with any options from the partner price list. Ask for a mutual NDA first if you need to share anything confidential.
Written proposal
We confirm the date your proposal arrives. It states deliverables, review rounds, acceptance criteria, inputs, schedule, fees, taxes and any outside costs.
You approve the scope
Trade items in or out, then confirm the scope, the payment and the access we need. Nothing starts before this.
The work starts
Eligible work typically starts two to three business days after scope, payment and required access are confirmed.
First delivery
The first deliverable arrives on the agreed date, for your approver to review against the acceptance criteria.
The rules we work by,
before anyone asks.
Price and scope agreed before you pay
One written total: deliverables, inputs, dates, acceptance criteria and any required outside costs. A published price does not reserve a start date; the proposal confirms one.
One approver, reviews in writing
Consolidated feedback from one agency approver. Your proposal states the review rounds and acceptance criteria. Correcting work that misses the agreed scope is included; a new direction is a scope change, priced before it starts.
No double charging
A standard form or native CRM connection is part of a website build and is never sold again. Work a package includes is never deducted from shared hours.
Access and client data
We agree the people, tools and access needed before you share credentials or data, and prefer accounts your agency or client owns. Tell us before quoting if your client restricts subcontractors, AI tools or data location.
Delivery team and hours
Our delivery team is based in India. Communication hours, meeting rhythm and an escalation contact are agreed before work starts. Weekend, holiday or emergency cover is agreed in writing, never implied by a price.
Corrections and handover
Development and AI implementation work includes 30 days of corrective maintenance after production launch. The proposal lists the files, access and notes we hand over; exit returns access and lists any unfinished work.
Changes and pauses
Tell your account manager as soon as a client delays feedback or changes the brief. We record the effect on dates and agree a revised schedule; any extra cost needs your approval before it is incurred.
Packages, specialists,
care and shared hours.
Monthly packages
No setup surcharge and no multi-month minimum on the published monthly packages. Cancellation, notice and any renewal terms are written into your proposal or statement of work before you accept it, and a deliverable we owe does not expire at month end. Larger programmes on the rate card state their own term in the proposal.
Dedicated specialists
Review the profile and meet the specialist before you pay. The first month stands alone with no automatic renewal; continuing uses 30 days' written notice and prorated final billing. Hours you choose not to use do not roll over.
Shared team hours
A pool across agreed services and client accounts. Recurring work is allocated first. Up to half of unused hours carries into the next active month, oldest first; extra hours always need your approval.
Website care
Daily backups kept for 30 days, monitoring, monthly updates and defined restores for healthy WordPress brochure sites. A person acknowledges each request within one India business day; resolution depends on the issue.
Pilots and fixed projects
One defined deliverable with a fixed fee and acceptance criteria. A project or pilot never turns into a subscription; continuing is a separate decision.
Our commitments
Each one says where it applies and links to its full terms.
Client protection in writing
We deliver under your agency's brand and respect your client relationships. We do not approach the clients you introduce to us for direct business. Confidentiality and client-protection terms are agreed before work begins.
Agency engagements. Protection runs through the work and for twelve months after the last assignment for that client ends.
Full terms30-Day Corrective Maintenance
Applicable development work includes 30 days of corrective maintenance after production launch.
Development engagements, including partner (agency) development engagements and AI implementations; not marketing services or retainers.
Full termsClear IP & Ownership Terms
Your materials remain yours. Bespoke deliverable rights, licences and handover are agreed before work starts.
All engagements.
Full termsClear Delivery & Escalation Ownership
Know who coordinates your engagement, who owns the work and how to escalate an issue.
All engagements. Roles may be combined and vary with your engagement.
Full termsWill my clients find out that you did the work?
We deliver under your agency's brand and respect your client relationships. Confidentiality and client-protection terms are agreed before work begins, and we do not publish named case studies about your clients. We use your agency's own name, logo or testimonial only with your prior approval.
Will you go around us to my client?
We do not approach the clients you introduce to us for direct business. That protection runs through the work and for twelve months after the last assignment for that client ends, and it is written into the agreement. If one of your clients contacts us directly, we tell you and resolve the enquiry through you.
How will we know what you are doing?
Before work starts we agree how often you get updates, what the reports cover and who sends them. You know who coordinates your engagement, who owns the work and how to escalate an issue. For hourly and retainer work, time is recorded in Workstatus, so you can see the time records behind your invoice.
What if we want to stop?
Cancellation, notice and any renewal terms are written into your proposal or statement of work before you accept it. If an engagement ends early, we hand over completed, paid-for work and list any unfinished work separately. For an eligible specialist trial, you can stop within the trial window and pay nothing for eligible trial hours.
How we handle claims, credentials and your data: group credentials, dated ratings, how case figures are signed off, client permissions and data handling.
Frequently
asked.
No. Ownership of bespoke deliverables transfers under the engagement terms and applicable payment, and no support plan is needed. Ongoing maintenance or later updates are separate unless your package includes them.
New direction, added functionality or extra deliverables beyond the proposal. Correcting our work where it misses the agreed scope is not a change and costs nothing. Every change is priced in writing and approved before it starts.
Only with your authorisation. Direct operational contact with an end client happens when your agency allows it, recorded in the communication plan. We never use that contact to sell to your client directly.
Development work, including partner development engagements and AI implementations, from production launch. Marketing services and retainers are not covered, because they run on their own monthly reporting and optimisation. Defects reported inside the 30 days stay in the correction process until resolved.
Ready when
your client signs.
Send a brief with the options you need. We confirm scope, schedule and price in writing before you pay.
One approver · Scope agreed before you pay · NDA on request
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